Supervisor - Field Customer Service

Iberdrola SA; Northern (KY); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Bonus up to 16%

401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Professional development

Job summary

CENTRAL MAINE POWER CO is seeking a Supervisor-Field Customer Service to lead field-based customer service and meter service teams in Alfred, Maine. The role oversees billing, credit, customer service contact, and related activities to deliver efficient, compliant services.

The position reports to the Sr. Manager-Regional Operations with a focus on developing staff, managing budgets, and guiding service quality improvements. A strong background in utility operations and leadership is required.

Qualifications

• Education & experience as stated: Associate degree with 7+ years; or HS/GED with progression program and 10+ years experience.
• Knowledge of union contracts is desirable.
• Experience with collections activities.

Responsibilities

• Plans, schedules, directs and appraises work of direct reports and/or contingent workers.
• Leads a team of customer service representatives and meter services.
• Ensures compliance with rules, regulations, policies and guidelines.
• Manages department budget and cash controls; directs hiring processes.

Skills

CIS

SAP

WMS

CSS

Smart map systems

Microsoft Office

Verbal & written communication

Leadership

Customer service

Education

Associate’s degree

High School / GED + progression program

Bachelor’s degree (preferred)

Job description

Supervisor-Field Customer Service

Location: Alfred, ME.

Reports to: Sr. Manager-Regional Operations

Work Type: Field

The salary range for this position is based on experience level ranging from $87,600 to $109,500 plus up to 16% bonus

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

Job Summary

Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economical services to customers.

Key Responsibilities

• Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Handles media contacts and complaints from the MPUC.
• Assists Engineering and Marketing coordinates field activities regarding installation and startup of large meter services and tie‑over as well as provides input on design.
• Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.
• Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.
• Assist with restoration efforts during storm and other emergencies.

Required Qualifications

• Education & Experience Required:
• Associate’s degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required.
• Knowledge of the union contract is desired.
• Experience with collections activities.

Skills/Abilities

• Knowledge and experience with CIS, SAP, WMS, CSS, and Smart map systems.
• Microsoft Office skills.
• Good verbal and written communication skills.
• Strong customer service ability.
• Strong leadership skills.

Preferred Qualifications

• Bachelor’s Degree with a minimum of 4 years relevant experience preferred.
• Prior supervisory and customer service experience is preferred.

Delivering for the Business

• Global view of the Business - Competent
• Achieving Results and Continuous Improvements - Competent
• Initiative - Competent
• Innovation & Creativity - Competent
• Global Relationships:
• Flexibility & Globalization - Competent
• Customer Focus - Competent
• Communicating & Influencing - Competent
• Team Work - Advanced
• Managing People:
• Team Management - Competent
• Developing Others - Competent

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company

CENTRAL MAINE POWER CO Información Movilidad Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.

Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.

En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local.

September-30-2026

Somos una de las principales empresas energéticas del mundo, líder en renovables, que defiende la transición energética hacia una economía de bajas emisiones.

Suministramos energía a casi 100 millones de personas en decenas de países y desarrolla sus actividades renovables, de red y comerciales en Europa (España, Reino Unido, Portugal, Francia, Alemania, Italia y Grecia), Estados Unidos, Brasil y Australia y está presente en mercados como Japón y Polonia, entre otros.

¿Quieres formar parte de la energía del futuro? No lo dudes, únete a nosotros!