Principal Analyst - Customer Supp System

Iberdrola SA; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Bonuses

401(k) match

Tuition reimbursement

Professional development

Job summary

The United Illuminating Company is seeking a Principal Analyst for Customer Supp System to analyze billing area requests, define business requirements, and implement billing configurations. You will liaise between Customer Service and IT, coordinate testing and production cutovers, and mentor junior staff.

We value SAP knowledge, strong data analysis, and project management skills, with a focus on process improvements and regulatory readiness.

Qualifications

• Ten years of experience with business systems (SAP highly preferred) in a billing environment.
• Bachelor's Degree in Mathematics, Research Methodology, Computer Science, Business or other analytical discipline.
• Masters Degree in analytical discipline is desirable.

Responsibilities

• Provide research and analysis of billing area requests to define and document business requirements.
• Develop solutions employing technology and to develop and implement billing configuration models.
• Coordinate development, testing, and implementation of system changes with IT and vendors.

Skills

Billing expertise

SAP experience

Data analysis

Vendor liaison

Project management

Education

Bachelor's degree

Masters desirable

Tools

SAP

Job description

## Principal Analyst - Customer Supp SystemSolicitarlocations: Estados Unidos, Connecticut, Orangeposted on: Publicado hoytime left to apply: Fecha final: 29 de agosto de 2026 (Quedan 15 días para realizar la solicitud)job requisition id: R-32319The base salary range for this position is dependent upon experience and location, ranging from $116,640 to $145,800What We Offer:* *Competitive benefits and growth opportunities** *Generous performance‐based bonuses** *12% 401(k) match** *Comprehensive health, dental, and vision insurance** *Tuition reimbursement** *Professional development and clear career advancement pathways**For more information please visit:* *Benefits - Avangrid***Job Summary**Provide research and analysis of billing area requests to define and document business requirements, develop solutions employing technology and to develop and implement billing configuration models. Assist in assessing the impact of proposed solutions or enhancements to other systems or business areas. Use project management abilities to coordinate development, testing, and implementation of system changes with IT (e.g. defining requirements, developing work plans, coordinating testing and cut-over to production, and training end users). Use effective interpersonal and communication skills to liaison between Customer Service and IT staff and/or system vendors.**Key Responsibilities*** Considered "expert" within Billing area with emphasis on technologies used and systems deployed. This includes knowledge of system operations, data retrieval and reporting via standard SAP querying & reporting tools.* Assist in implementing solutions and/or Billing Configuration changes to meet new as well as ongoing requirements from Billing, Bill Printing, Pricing, and Rate & Regulatory departments.* Act as liaison and communicate effectively with business users, vendors, and IT to resolve systems/application needs and issues.* Assist in assessing impacts of any application or system changes on business operations and other applications and systems.* Anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions.* Ensure that the business requirements of the proposed solution are incorporated into design specifications.* Create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing.* Act as an experienced mentor to others in business area, provides training as required.* Transfers knowledge and raises level of productivity and expertise of business unit.* Research business areas current systems/applications and processes to identify potential risks and opportunities to promote process improvements based on best business practices and utilizing functionality within business systems.* Promotes a customer service focus when approaching assigned projects and billing system trouble shooting.* Act as SME to support regulatory filings, may represent company at regulatory meetings, committees, or hearings.* Able to represent company at industry events.**Required Qualifications**Experience:* Ten years of experience with business systems (SAP highly preferred) in a billing environment. Knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software. Ability to lead the introduction enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior team members and creating complex rate structures.* Demonstrated ability to communicate effectively with billing team, internal customers, IT and system vendors.* Familiarity with the system development life cycle and standard project management methodologies is desirable.Education:* Bachelor's Degree in Mathematics, Research Methodology, Computer Science, Business or other analytical discipline.* Masters Degree in analytical discipline is desirable.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)#LI-OFFICE #LI-ER1**Company:**THE UNITED ILLUMINATING COMPANY**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-29-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.