Manager - SAP

Iberdrola SA; Orange (CT); On-site; USD 141,000 - 176,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

12% 401(k) match

Tuition reimbursement

Job summary

The United Illuminating Company is seeking an experienced SAP Manager to lead SAP IS-U and CRM systems that support customer service meter-to-cash processes. You will guide project delivery, manage large SAP implementations, and ensure SLA adherence while aligning IT with business strategy.

You will direct a team, oversee maintenance and support requests, prioritize demand, and partner with business leaders and IT.

Qualifications

• Bachelor’s degree in Computer Science or related field with 8+ years of relevant experience.
• Experience with application lifecycle management.
• Experience as SAP IS‑U CRM/Front office lead.
• Experience supporting meter-to-cash processes.
• Strong communication, collaboration and leadership skills.

Responsibilities

• Directs projects and SAP changes for IS-U/CRM.
• Acts as SAP SME for IS-U; leads large SAP implementations.
• Manages maintenance requests and SLA adherence.
• Prioritizes demand and aligns IT with business strategies.
• Oversees the Application Map and project backlogs; ensures efficient resource use.
• Leads staff and vendor management; drives governance meetings.

Skills

Project leadership

SAP IS-U CRM knowledge

Communication skills

Analytical thinking

Strategic alignment

Team leadership

Education

Bachelor’s degree in Computer Science or related field

Master’s degree in related field (preferred)

Job description

## Manager - SAPSolicitarlocations: Estados Unidos, Connecticut, Orangeposted on: Publicado hoytime left to apply: Fecha final: 29 de agosto de 2026 (Quedan 15 días para realizar la solicitud)job requisition id: R-32318The base salary range for this position is dependent upon experience and location, ranging from $141,120 to $176,400What We Offer:* *Competitive benefits and growth opportunities** *Generous performance‐based bonuses** *12% 401(k) match** *Comprehensive health, dental, and vision insurance** *Tuition reimbursement** *Professional development and clear career advancement pathways**For more information please visit:* *Benefits - Avangrid***Job Summary**SAP Manager is responsible for effectively leading SAP IS-U and CRM systems that support the Customer Service meter-to-cash business processes that support assigned business areas. This role works collaboratively with these Business areas and the IT Senior Leadership team in gathering, analyzing, characterizing, balancing and prioritizing assigned projects. This role will be responsible for the day-to-day application of maintenance requests. Additionally, this role will focus on understanding customer needs, meeting SLA's, assessing initial project requirements, and providing on-going IT guidance.SAP Manager is responsible for defining and delivering the IT Applications Roadmap aligned with Business Area Strategies, Objectives and Priorities. By engaging in a collaborative, team-based approach, this role will link business area needs with value-added services and IT technology strategies. Role is responsible for managing the Application Map that falls under their assigned areas and seeks opportunities to improve efficiencies, integration/consolidation and evolution/transformation.This leadership role will effectively manage the development of their team and support department projects and roadmaps while ensuring resources are effectively assigned to meet project needs, all while maintaining relationship between the business areas and IT.**Key Responsibilities*** Directs projects and business initiatives requiring implementing SAP changes.* Serves as SAP subject-matter expert for ISU modules & technologies.* Manages implementation of medium/large scale SAP solutions/projects.* Conducts governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLAs adherence.* Works collaboratively with the business areas and IT management team and staff in the development and maintenance of business applications/solutions to ensure IT standards adherence.* Responsible for driving the annual demand process (PDS) with the business areas under their responsibility.* Works collaboratively with the business to analyze, characterize and prioritize demand and align strategies.* Responsible for managing all the applications maintenance and support requests for responsible applications.* Works collaboratively with the business to analyze, characterize and prioritize the backlog, including regularly monitoring progress completion.* Responsible for managing the Application Map under its responsibility and continuously seeking opportunities to improve efficiency, integration/consolidation and evolution/transformation.* Ensures effective lines of communication between various areas, processes and members are established and maintained.* Engages with IOC team members to ensure required resources are allocated to the applicable application project.* Daily management of staff, including internal CS staff and external CS consultants.* Responsible for their staff performance evaluation process. Proactively assesses CS resource requirements for business area initiatives which includes skill set requirements and training needs.* Oversees external vendors/resources and engages in related contract negotiations.**Required Qualifications*** Bachelor’s degree in Computer Science or other related field and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered.* Experience with the application lifecycle management.* Experience working as an SAP IS-U CRM/Front office lead in supporting or managing customer care business demand.* Experience supporting meter-to-cash processes.* Experience working as a Functional Analyst, Business Relationship or in an IT consulting role.* Experience managing IT projects and resolving day-to-day issues.* Strong technical, analytical, interpersonal, collaboration, organizational skills and ability to perform efficiently and effectively in a dynamic environment.* Excellent written and verbal communication skills.* Proven ability to proactively identify innovative solutions to challenging problems.* Experience synthesizing and communicating complex information simply and accurately to non-technical users.**Preferred Qualifications*** Master’s degree in a related field of study.* Prior project management experience.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)#LI-OFFICE #LI-ER1**Company:**THE UNITED ILLUMINATING COMPANY**Información Movilidad** Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlace Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-29-2026**About Avangrid:** Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America’s best corporate citizens – in 2025 for the fifth consecutive year. The company was named among the World’s Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit www.avangrid.com.