Supervisor, EMR Remote Operations - Global Operations

Lensa; Columbia (SC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Global Operations Supervisor responsible for managing client services and training within the Health Information Services team. This role involves overseeing workflow, ensuring compliance with guidelines, and supporting project implementation. The position requires international travel and strong communication skills.

Qualifications

• Minimum 2 years of experience in Health Information or related field; 3+ years preferred.
• Experience in leading projects and processes.

Responsibilities

• Serve as a knowledge expert for global partners.
• Lead training of global associates.
• Oversee Quality Assurance for global partners.

Skills

Communication

Problem-solving

Organizational Skills

Multitasking

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global Health Information Services (HIS) staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. Additionally, the supervisor may assist leadership with planning, developing, and implementing departmental projects. This role provides support to the Global Health Information Operations Manager and is responsible for maintaining workflow, productivity, and handling escalations within the global HIS team.

This position requires travel to India for at least two weeks once per quarter.

Responsibilities

• Serve as a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects simultaneously
• Report work progress, site difficulties, and volume fluctuations to the manager
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development strategies
• Participate in project teams and committees to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle various tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willing to travel internationally
• Minimum 2 years of experience in Health Information or related field; 3+ years preferred
• Experience in leading projects and processes
• Proficient with phones and office equipment
• Excellent verbal and written communication skills in English
• Detail-oriented with a focus on accurate, compliant medical records
• Experience with production/metric-based work preferred
• Ability to work independently and adapt to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving mindset and forward-thinking
• Ability to delegate effectively