Supervisor, EMR Remote Operations - Global Operations

Lensa; Atlanta (GA); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company in IT services is seeking a Global Operations Supervisor to manage client services and lead a global team. This full-time role requires strong communication and project management skills, along with health information experience. The position involves training, quality assurance, and compliance with HIPAA standards, with a salary range of $57,000—$60,000 USD.

Qualifications

• 2+ years of Health Information experience, 3+ preferred.
• Experience in leading projects and processes.

Responsibilities

• Oversee Quality Assurance for global partners.
• Lead training of global associates.
• Manage multiple projects.

Skills

Communication

Problem Solving

Project Management

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The role provides support to the Global Health Information Operations Manager and maintains workflow and productivity of the global HIS team, including handling escalations.

Requirements include:

• Knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects
• Build relationships with cross-functional teams
• Responsible for Corrective Action Plans and staff development
• Participate in project teams and committees
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards

Minimum qualifications:

• High School Diploma or GED
• Must be 18 years or older
• Willingness to travel to India quarterly for two weeks
• 2+ years of Health Information experience (3+ preferred)
• Experience in leading projects and processes
• Excellent communication skills in English
• Ability to manage multiple tasks and work independently
• Strong presentation and problem-solving skills

This position offers a salary range of $57,000—$60,000 USD. It requires travel and may involve working in a fast-paced environment, with an emphasis on compliance, confidentiality, and teamwork. The role is full-time, mid-senior level, within the IT services and management fields. The company is committed to diversity and equal employment opportunity.