Supervisor, Customs

Jobtailor; Atlanta (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in Atlanta, GA seeks an experienced Customs Operations Manager to oversee customs activities, ensure regulatory compliance, and lead a team of customs specialists. You will manage import/export entries, build strong relationships with brokers and officials, and drive process improvements while maintaining high client service standards.

Ideal candidates will have 5+ years in customs operations or brokerage, 2+ years of supervisory experience, and deep knowledge of ACE, trade agreements,

Qualifications

• Bachelor’s degree in logistics, supply chain management, international business, or a related field.
• At least 5 years of experience in customs operations or customs brokerage.
• Minimum 2 years of experience in a supervisory role.
• Knowledge of customs regulations, laws, and procedures.
• Experience working with customs officials, brokers, and other stakeholders.
• Strong understanding of import and export processes and documentation requirements.
• Excellent leadership and management skills.
• Strong attention to detail and ability to analyze and interpret complex data.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Strong knowledge of customs regulations and procedures in the operating region.
• Experience with the Automated Commercial Environment (ACE) system.
• Familiarity with NAFTA, CAFTA, and TPP trade agreements.
• Experience working with cross-functional teams in a global environment.
• Fluent in English, verbal and written.
• Proficient in Microsoft Office Suite.
• Experience with customs-related software and systems such as ACE and CustomsLink is a plus.

Responsibilities

• Oversee the company’s customs operations and ensure compliance with customs regulations and procedures.
• Lead and manage a team of customs specialists, providing guidance, support, and training.
• Process customs entries and clearances for import and export shipments.
• Monitor timely processing of customs entries to avoid delays or penalties.
• Develop and maintain relationships with customs officials, brokers, and other stakeholders.
• Ensure customs-related documentation is accurate, complete, and compliant.
• Provide customer service and address customs-related client concerns and questions.
• Conduct regular audits, identify improvement areas, and implement corrective actions.
• Stay current on customs regulations, laws, and procedures and train the team on changes.
• Manage a team of customs specialists.

Skills

Customs Operations Management

Team Leadership

Customs Regulations Knowledge

Import And Export Processes

ACE Experience

Trade Agreements Knowledge

Cross-Functional Team Collaboration

Attention To Detail

Problem-Solving

Decision-Making

Data Analysis

Logistics Management

Supply Chain Management

International Business Knowledge

Customs Brokerage

Microsoft Office Suite

English Fluency

Customs Documentation

Education

Bachelor’s degree in logistics, supply chain management, international business, or a related field

Tools

ACE

CustomsLink

Microsoft Office Suite

Job description

• Oversee the company’s customs operations and ensure compliance with customs regulations and procedures
• Lead and manage a team of customs specialists, providing guidance, support, and training
• Process customs entries and clearances for import and export shipments
• Monitor timely processing of customs entries to avoid delays or penalties
• Develop and maintain relationships with customs officials, brokers, and other stakeholders
• Ensure customs-related documentation is accurate, complete, and compliant
• Provide customer service and address customs-related client concerns and questions
• Conduct regular audits, identify improvement areas, and implement corrective actions
• Stay current on customs regulations, laws, and procedures and train the team on changes
• Manage a team of customs specialists

Requirements

• Bachelor’s degree in logistics, supply chain management, international business, or a related field
• At least 5 years of experience in customs operations or customs brokerage
• Minimum 2 years of experience in a supervisory role
• Knowledge of customs regulations, laws, and procedures
• Experience working with customs officials, brokers, and other stakeholders
• Strong understanding of import and export processes and documentation requirements
• Excellent leadership and management skills
• Strong attention to detail and ability to analyze and interpret complex data
• Excellent communication and customer service skills
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and decision-making skills
• Strong knowledge of customs regulations and procedures in the operating region
• Experience with the Automated Commercial Environment (ACE) system
• Familiarity with NAFTA, CAFTA, and TPP trade agreements
• Experience working with cross-functional teams in a global environment
• Fluent in English, verbal and written
• Proficient in Microsoft Office Suite
• Experience with customs-related software and systems such as ACE and CustomsLink is a plus

Core Competencies

Demonstrates expertise in customs operations, compliance with regulations, and team leadership. Proficient in managing customs entries, documentation, and stakeholder relationships while ensuring high standards of customer service.

Highest-signal resume keywords

• Customs Operations Management
• Team Leadership
• Customs Regulations Knowledge
• Import And Export Processes
• Automated Commercial Environment (ACE) Experience

ATS Optimization Keywords

Hard Skills

• Customs Compliance
• Customs Documentation
• Data Analysis
• Problem-Solving
• Decision-Making
• Logistics Management
• Supply Chain Management
• International Business Knowledge
• Customs Brokerage
• Attention To Detail

Soft Skills

• Leadership Skills
• Communication Skills
• Customer Service Skills
• Ability To Work Under Pressure
• Interpersonal Skills

Industry Keywords

• Customs Regulations
• Trade Agreements
• NAFTA
• CAFTA
• TPP
• Customs Audits
• Cross-Functional Team Collaboration

Tools & Technologies

• Automated Commercial Environment (ACE)
• CustomsLink
• Microsoft Office Suite