Supervisor Customer Service Support

QVC, Inc.; New Jersey; Hybrid; USD 59,000 - 64,000; Full time

Benefits offered by this job

competitive compensation

paid time off

employee assistance program

parental leave

paid volunteer hours

amazing company discounts

health care benefits starting on day 1

401(k)

tuition reimbursement benefits

Job summary

QVC Group, Inc. is seeking a Supervisor Customer Service Support to guide Office Support Specialists, oversee data accuracy, audits, and payroll records, and ensure timely email responses across departments.

The role drives improvements, aligns team goals with company strategy, and collaborates with CS&E leadership to address concerns while maintaining a high-performance service culture.

Qualifications

• Knowledge of Verint and Timehub.
• Proficiency with Microsoft Suite.
• Ability to analyze, interpret and solve problems.
• Flexibility and commitment to staff development.
• Experience in a high-volume environment.

Responsibilities

• Define a strategic plan for success and communicate it to the Assistant Staffing Manager.
• Oversee Workforce technical applications and upgrades with IT and leadership.
• Collaborate with Payroll and People & Organization teams.
• Build relationships with Managers and Supervisors across QVC Group to resolve issues quickly.
• Identify opportunities for process improvements and implement changes.

Skills

Verint

Timehub

Microsoft Suite

Troubleshooting

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Supervisor Customer Service Support role will work under the direction of the Staffing Manager to provide guidance to Office Support Specialists. They will oversee the effective management of the daily routines such as data preparation and entry accuracy, department audits, report completion, maintenance of all call center employee records within Scheduling and Payroll systems, as well as timely and professional email response from multiple department Inboxes. They will build knowledge of the current HSN and Cornerstone Brand policies. In addition to supporting the Office Support Specialists they will work closely with QVC Group CS&E leadership to address and resolve any concerns. They will establish individual and team goals that align with the Company's direction to achieve strategic initiatives.

Where You'll Work

This role is remote; job seekers must reside in one of the following states to be considered: Pennsylvania, Delaware or New Jersey.

What You'll Do

• Define a strategic plan for success and effectively communicate it to the Assistant Staffing Manager.
• Oversee all Workforce technical applications and upgrades, in partnership with IT Teams and Line Leadership.
• Work closely with the Payroll Department as well as the People & Organization Team.
• Build relationships with Managers and Supervisors throughout QVC Group to better resolve issues quickly and effectively.
• Identify areas of opportunity in accuracy and efficiency and drive forward change, by creating and implementing improvements to process and policies.

What You’ll Bring

• You will have knowledge of Verint and Timehub.
• You will have proficiency with Microsoft Suite.
• You will identify, analyze, interpret, and solve both practical as well as highly complex problems and trends.
• You will be able to demonstrate flexibility and commitment to staff development.
• You will have knowledge of a high volume environment.
• You will have the experience providing detailed troubleshooting and resolutions to users.
• You will have the ability to be available for business needs outside normal hours.

Nice to Have: Working knowledge of QVC Group CS&E policies and procedures.

Salary: $59,000.00 - $64,000.00

Benefits

• competitive compensation
• paid time off
• employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China.

We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.

It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!