Customer Service Cornerstone Brands

QVC, Inc.; Indiana (PA); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health care benefits starting day 1

401(k)

Tuition reimbursement

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Job summary

QVC Group, Inc. is seeking Customer Service Specialists to support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands. This is a remote role where you will handle high volumes of inbound inquiries, promote products, and personalize each caller's experience from home.

You'll work a 40-hour schedule with a weekly weekend shift; compensation starts at $16.50 per hour with a $0.50 automatic increase after six months. Indiana residents only will be considered for this role.

Qualifications

• 12+ months of service experience.
• Ability to communicate with a variety of customer styles and leaders.
• Navigate multiple systems and screens.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Promote products and improve sales during interactions.
• Assist customers with refunds, payments, orders, and account data.
• Work from home with a set schedule and weekend shifts.

Skills

Service experience

Communication

Multitasking

Problem solving

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road and Garnet Hill.

Your Opportunity, Your Team

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls.

Working from home, our Specialists not only assist customers by problem-solving and de‑scalating unique situations but also promote products and improve sales while maintaining a high‑paced call volume.

Where You'll Work

This role is remote; job seekers must reside in Indiana to be considered. You will work from home.

What You’ll Do

• $16.50 per hour plus shift differential where applicable; an automatic $0.50 increase after 6 months
• Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
• Busy day handling our high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• calls include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the QVC Group family of brands
• Report to an assigned Customer Service Supervisor

What You’ll Bring

• Provide a distraction free work from home environment.
• 12+ months of service experience
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens
• Follow our computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)

Our Total Rewards package

Our Total Rewards package includes benefits you’ll love such as

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts

In our US market, you can also expect

• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the U.S., the K.U., Germany, Japan, Italy, Poland and China.

We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast‑paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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