Supervisor Customer Service

Graybar Electric Company, Inc.; Bala Cynwyd (PA); Sur place; USD 62 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Volunteer Time Off

Educational Reimbursement

Career Development

Résumé du poste

Graybar Electric Company, Inc. seeks a Supervisor Customer Service to lead a team focused on delivering exceptional service. You will supervise daily operations, develop processes, train staff, and collaborate with branch teams to grow sales.

The role emphasizes customer satisfaction, strong communication, and leadership in a fast-paced environment. This position offers incentive eligibility based on business metrics and a competitive starting pay.

Qualifications

• Strong communication skills.
• Passion for customer service.
• Experience supervising and leading teams.
• Ability to handle diverse customer situations with tact.
• 1+ years experience required.
• 2 year or 4 year degree preferred.

Responsabilités

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Connaissances

Strong communication

Leadership

Customer service passion

Supervisory experience

Tact under pressure

1+ years experience

Formation

Associate or Bachelor's degree preferred

Description du poste

Supervisor Customer Service

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

What you bring to the table

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 1+ years experience required
• 2 year or 4 year degree preferred

Compensation Details

The expected starting rate of pay for this position is starting at $69,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.