Supervisor Customer Service

Graybar; Bala Cynwyd (PA); Presencial; USD 62 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Stock Ownership Plan

Paid Vacation & Sick Days

Paid Holidays

Educational Reimbursement

Resumo da oferta

Graybar is seeking a Supervisor Customer Service in Bala Cynwyd, PA to lead a team and ensure premier service for customers. You will oversee daily activities, establish procedures, train staff, and work with the branch team to drive sales while making personnel decisions when needed.

The role emphasizes strong communication, a passion for service, and 1+ years of experience. A 2- or 4-year degree is preferred and compensation starts at $69,000 annually with incentive eligibility.

Qualificações

• Strong communication skills required.
• A passion for customer service.
• Supervisory and leadership skills essential.
• Ability to handle a variety of customer situations with enthusiasm and tact.

Responsabilidades

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Conhecimentos

Communication skills

Customer service mindset

Supervisory leadership

Customer handling/tact

Formação académica

2/4 year degree preferred

Descrição da oferta de emprego

Make a difference.

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.

In This Role You Will

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

What You Bring To The Table

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 1+ years experience required
• 2 year or 4 year degree preferred

Compensation Details:

The expected starting rate of pay for this position is starting at $69,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

The Value Of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And … Perks that support your well being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled