Healthcare Customer Support & Education Specialist

Lincare Holdings Inc.; Sioux Falls (SD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings Inc. seeks an associate to communicate with customers, answer questions, resolve problems, determine ongoing needs, and support physician-directed care.

The role includes handling inbound and outbound calls, documenting activity in computerized systems, entering orders, updating demographics, and assisting with staff training to ensure accurate dosing and compliance.

Qualifications

• High School Diploma or GED, or 1-3 months related experience/trainings.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services and ensures compliance with physician orders.
• Documents calls in the computerized record system and enters customer orders.
• Updates demographic information in records.

Skills

Customer communication

Order entry

Documentation and data entry

Pharmacy terminology

Training others

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.