Supervisor - Culinary Services

UW Health; Madison (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

UW Health is seeking a Culinary Services Supervisor in Madison, WI to lead daily retail operations, manage staffing, and ensure high-quality service within a hospital setting.

The role emphasizes food safety, staff development, and cross-functional collaboration to deliver excellent patient and guest meals while coordinating menus and merchandising.

Qualifications

• Associate's degree in Culinary Arts or related field (or equivalent experience).
• Bachelor's degree with emphasis on Food Service, Nutrition, Dietetics, Business, or related field required.

Responsibilities

• Lead daily retail operations by managing staffing, resolving issues, and supervising service delivery.
• Oversee food safety, quality, and compliance with logs, allergen awareness, and ServSafe standards.
• Develop and coach team members through training, onboarding, and performance feedback.

Job description

Work Schedule:

100% FTE, days/weekends. Hours are from 10:00 am to 6:30 pm Monday through Friday with occasional weekends based on operational needs. You will work at the University Hospital in Madison, WI.

Be part of something remarkable

Bring your passion for quality food production, nutrition, and a positive guest experience to the #1 hospital in Wisconsin!

We are seeking a Culinary Services Supervisor to:

• Lead daily retail operations by managing staffing, resolving operational issues, monitoring service requests, supporting peak service periods, and ensuring smooth day-to-day operations.
• Ensure food safety, quality, and compliance by overseeing product quality, temperature logs, FIFO practices, allergen awareness, ServSafe standards, and safety inspections.
• Develop and support team members through training, coaching, onboarding, huddles, performance feedback, and recognition initiatives to promote a positive team culture.
• Coordinate menus, pricing, and merchandising by maintaining accurate menus, signage, allergen information, and supporting merchandising and promotional initiatives.
• Provide operational leadership and cross‑functional support by serving as a backup for key systems (Micros, CaterTrax, N.E.O.), conducting facility walkthroughs, collaborating with multiple departments, and supporting additional retail operations, including potential oversight of vending and ServSafe instruction.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work‑life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well‑being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• Associate's Degree in Culinary Arts or related field. Equivalent experience will be considered in lieu of a degree. Required
• Bachelor's Degree with emphasis on Food Service, Nutrition, Dietetics, Business, or related field Required

Work Experience

• 3 years of experience leading or supervising in a multifaceted food service operation which would include some aspects of food production, patient dining, catering, and/or retail food service. Required
• 5 years of experience supervising or managing multifaceted hospital food service operations which would include some aspects of food production, patient dining, catering, and/or retail food service Preferred

Licenses & Certifications

• ServSafe Certified Food Manager Certification within 6 months Required
• CDM (Certified Dietary Manager) or DTR (Dietetic Technician Registered) Preferred

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive, and anti‑racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives, and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non‑binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

University Hospital

in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation’s leading hospitals, teaching institutions and referral centers.

• Legal Employer University of Wisconsin Hospitals and Clinics Authority
• Locations 600 Highland Ave, Madison, WI, 53792, US (On-site)