Supervisor - Concessions - FedExForum

Compass Group USA; Memphis (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Compass Group USA, through Levy, seeks a Concessions Supervisor in Memphis to direct 3–4 event stands, ensure timely food delivery, and enforce food safety guidelines.

The role requires strong guest interaction, knowledge of menu items, and the ability to upsell while supervising setup, teardown, and inventory across events.

Qualifications

• 1–3 years or more experience in foodservice or hospitality.
• Ability to interact with high profile guests and remain professional.
• Strong English communication and problem-solving skills.

Responsibilities

• Meet with directors before the event to review details.
• Supervise staff during check-ins and breakdowns for the zones (3–4 zones).
• Ensure all food and beverage is properly displayed and maintained.
• Demonstrate knowledge of all menu offerings and upsell to guests.
• Create, modify and close sales checks in the point of sale (POS).
• Complete event paperwork and reports and maintain location appearance guidelines.

Skills

Customer service

Upselling

English proficiency

Stamina

Tools

POS system

Job description

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Event based - Memphis Grizzlies games, Memphis Tigers basketball games, Concerts & Events

SUMMARY

The Concessions Supervisor is responsible for directing and responding to guest questions and needs. The Supervisor is responsible for 3-4 stands during the event and the initial set up of products. The supervisor should understand the content of the menu and ensure the timely delivery of food. Strict following of food and safety guidelines are required. The server is responsible for executing area setup and breakdown. The supervisor oversees the breakdown of the event once it is concluded.

KEY AREAS OF RESPONSIBILITY

• Meets with the directors before the event to go over details.
• Supervises staff during check-ins and breakdowns for the zone that they cover (3-4 zones).
• Ensures all food and beverage is properly displayed and maintained throughout the event.
• Knowledgeable on all menu offerings.
• Establishes rapport with guests and understands suggestive and upselling techniques.
• Determine where guests would like to eat their meals and help them get situated.
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Performs post event product inventory and restocks, as needed.
• Create, modify and close sales checks in point of sale.
• Understands all event paperwork and reports.
• Adheres to location appearance guidelines.
• Supervises and completes the open stand sheet and the closing stand sheet.
• Maintains service areas.
• Employs good safety and sanitation practices.
• Follows responsible alcohol service policies.

ESSENTIAL JOB DUTIES

• Stand for long periods of time and be able to actively engage physically with guests.
• Ability to stand, walk, stoop, kneel, crouch or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Lift/move materials and equipment up to 50 pounds.
• Move from sitting to standing position easily and quickly.

REQUIREMENTS

The ideal candidate will have 1-3 year or more experience in foodservice or hospitality, particularly working concessions. An outgoing personality is preferred. The candidate should have the ability to interact with high profile guests and remain professional and dedicated to providing exceptional experience. The ability to communicate effectively by speaking and comprehending English, with the ability to problem solve and make decisions with little guidance.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program