OPERATIONS SUPERVISOR

Compass Group USA; Kansas City (MO); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Instapay (early access to wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA's Levy team in Kansas City seeks an Operations Supervisor to oversee concession stands and premium spaces, ensuring safe, efficient service and exceptional guest experiences. You will train hourly staff, manage inventory and cash handling, and enforce ServSafe and alcohol certifications while partnering with leadership to meet business needs.

If you excel in fast-paced environments and lead by example, this full-time role offers competitive wages and opportunities to grow with

Qualifications

• Minimum experience in food service operations.
• Knowledge of safety and sanitation guidelines.
• Ability to supervise and coach hourly staff.

Responsibilities

• Oversee operations of multiple concession stands, ensuring safety, quality, and guest satisfaction.
• Greet guests, answer questions, and resolve issues during shifts.
• Monitor inventory and equipment, ensure proper handling.
• Enforce cash handling policies and payment integrity.
• Train and support hourly team members and coaches.
• Maintain logs and coordinate with stand leads.
• Ensure ServSafe and alcohol certifications are upheld.

Skills

Guest service

Team training

Cash handling

Inventory control

Food safety

Education

ServSafe Food Manager Certification

Alcohol Certification

Job description

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Summary: The Operations Supervisor oversees the operations of concession stands and/or premium spaces based on business needs, performs a variety of concessions duties, trains other hourly staff, and provides exemplary guest experience.

Essential Duties and Responsibilities

• Supervises the operations of multiple concession stands or premium spaces, while assisting team members and maintaining a safe environment throughout operating hours.
• Greets, directs, and responds to guest’s questions and needs.
• Understands menu offerings, presentation and pricing.
• Ensures proper product control and handling of inventory and equipment.
• Follows all payment integrity / cash handling policies and food safety/sanitation guidelines.
• Processes refunds and guest recovery actions as needed; escalates to management where appropriate.
• May be assigned to any stand, section, or premium space depending on business needs.
• Trains, coaches, and assists other hourly team members in stand specific functions, company policies & standards, and safety/hygiene standards.
• Completes maintenance logs / requests as needed.
• Serves as check-point for stand leads at beginning / end of shift.
• Checks in/out with management each shift.
• Maintain and abide by ServSafe Food Manager and Alcohol certifications.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program