Premium Suites Supervisor - FedExForum

Compass Group USA; Memphis (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy, a Compass Group division, is seeking a Suite Supervisor to lead the operation of suites at events in Memphis. You will oversee setup and breakdown, manage staff, ensure proper service and product presentation, and handle guest needs while coordinating with managers.

The role requires 1–3 years in foodservice or hospitality, especially with VIP experiences. Strong English communication and professional demeanor are essential. Compass Group offers equality and a range of benefits.

Responsibilities

• Meet with directors before events to review details.
• Supervise staff during check-ins and breakdowns.
• Ensure food and beverage are properly displayed and maintained.
• Supervise runners and servers throughout the event.
• Resolve guest issues and report to managers.

Job description

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Event based: Concerts, Memphis Grizzlies Games, and University of Memphis basketball games at FedExForum

SUMMARY

The Suite Supervisor is responsible for managing the successful operations of suites during the event. The supervisor helps facilitate executing area setup and breakdown. The supervisor oversees the breakdown of the event once it is concluded. Once an event is near, the supervisor checks the provisions and stocking orders to ensure that all is ready for guests. The supervisor manages the runners and the servers, to again, ensure effective processes are in place. The supervisor handles guest issues and then reports them up to managers.

KEY AREAS OF RESPONSIBILITY

• Meets with the directors before the event to go over details.
• Supervises staff during check-ins and breakdowns.
• Ensures all food and beverage is properly displayed and maintained throughout the event.
• Knowledgeable on all menu offerings.
• Supervises the runners and servers before, during and after the event.
• Establishes rapport with guests and understands suggestive and upselling techniques.
• Determine where guests would like to eat their meals and help them get situated.
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Performs post event product inventory and restocks, as needed.
• Create, modify and close sales checks in point of sale.
• Understands all event paperwork and reports.
• Adheres to location appearance guidelines.
• Interact with ownership groups to ensure that their needs are met routinely.
• Maintains service areas.
• Employs good safety and sanitation practices.
• Follows responsible alcohol service policies.

ESSENTIAL JOB DUTIES

• Stand for long periods of time and be able to actively engage physically with guests.
• Ability to stand, walk, stoop, kneel, crouch or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Lift/move materials and equipment up to 50 pounds.
• Move from sitting to standing position easily and quickly.

REQUIREMENTS

The ideal candidate will have 1-3 years or more experience in foodservice or hospitality, specifically with VIP or premium experience. An outgoing personality is preferred. The candidate should have the ability to interact with high profile guests and remain professional and dedicated to providing exceptional experience. The ability to communicate effectively by speaking and comprehending English, with the ability to problem solve and make decisions with little guidance.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program