Concessions Lead Supervisor

Compass Group USA; Austin (TX); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Concessions Lead Supervisor for Q2 Stadium in Austin, TX. The role oversees multiple concession locations during events and leads a team of Supervisors, Stand Leads, and frontline staff to deliver exceptional guest service.

You will manage staffing, training, and coaching, monitor food quality and service speed, and ensure strict compliance with food safety and company standards during peak event operations.

Qualifications

• Experience supervising concession teams in high-volume events.
• Knowledge of food safety regulations and sanitation standards.
• Ability to manage staffing, training, and performance coaching in a fast-paced environment.

Responsibilities

• Oversee the operation of multiple concession stands and food service locations during events.
• Provide leadership and support to Concessions Supervisors and Stand Leads.
• Monitor guest service standards and respond to operational or guest concerns as needed.
• Ensure proper staffing levels, labor deployment, and break management across assigned locations.
• Conduct pre-event meetings and communicate event-specific expectations, goals, and operational updates.
• Monitor food quality, presentation, and service speed to ensure an exceptional guest experience.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Assist with inventory management, product distribution, and operational readiness before and during events.
• Monitor cash handling procedures, POS operations, and financial controls.
• Support hiring, training, onboarding, and performance coaching of concession team members.
• Complete operational reports, sales tracking, and post-event summaries.
• Collaborate with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
• Identify opportunities to improve efficiency, guest satisfaction, and team performance.
• Assist management with special projects and operational initiatives

Skills

Team leadership

Concessions operations

Guest service

Food safety compliance

Cash handling

Staff training

Tools

POS systems

Inventory management

Job description

Position Title: Concessions Lead Supervisor - Q2 Stadium

Pay Range: $23.00 per hour

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

The Lead Concessions Supervisor is responsible for overseeing multiple concession locations and supervising a team of Concessions Supervisors, Stand Leads, and frontline team members during sporting events, concerts, and other entertainment venue operations. This position provides leadership, operational oversight, and support to ensure exceptional guest service, food safety compliance, financial accountability, and efficient execution of food and beverage operations. The Lead Concessions Supervisor serves as a key operational leader, helping drive event success while maintaining company standards and fostering a positive team culture.

Key Responsibilities

• Oversee the operation of multiple concession stands and food service locations during events.
• Provide leadership, guidance, and support to Concessions Supervisors and Stand Leads.
• Monitor guest service standards and respond to operational or guest concerns as needed.
• Ensure proper staffing levels, labor deployment, and break management across assigned locations.
• Conduct pre-event meetings and communicate event-specific expectations, goals, and operational updates.
• Monitor food quality, presentation, and service speed to ensure an exceptional guest experience.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Assist with inventory management, product distribution, and operational readiness before and during events.
• Monitor cash handling procedures, POS operations, and financial controls.
• Support hiring, training, onboarding, and performance coaching of concession team members.
• Complete operational reports, sales tracking, and post-event summaries.
• Collaborate with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
• Identify opportunities to improve efficiency, guest satisfaction, and team performance.
• Assist management with special projects and operational initiatives

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program