Supervisor, Cloud Technical Account Management (Fully Remote)

Flexential; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Flexential is seeking a Cloud TAM Manager in the United States to lead a team of Cloud TAMs and Engineers, partnering with Sales to grow cloud TAM revenue and attach services to customers. You will build financial models and dashboards to monitor pipeline, bookings, margin, and profitability, and supervise performance and development across the team.

You will also lead recruiting, onboarding, and cross-training to build a high-performing group, assign accounts based on profitability, and act as

Qualifications

• Experience leading cloud TAM teams or equivalent customer success groups.
• Proven ability to develop and manage budgets and revenue metrics.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Partner with Sales to grow Cloud TAM revenue and attach services.
• Build financial models and dashboards to track pipeline, bookings, margin, and profitability.
• Supervise Cloud TAMs and Engineers, coaching performance and development.
• Lead recruiting, onboarding, and cross-training to build a high-performing team.
• Assign accounts and Engineer coverage based on complexity and profitability.
• Act as escalation point for critical issues and ensure QBRs and RCA reviews.

Skills

Team leadership

Financial modeling

Data dashboards

Mentoring & coaching

Tools

Excel

Power BI

Job description

• Partner with Sales to grow Cloud TAM revenue and attach the service to customers.
• Build financial models and dashboards to track pipeline, bookings, margin, and profitability.
• Supervise Cloud TAMs and Engineers, coaching performance and development.
• Lead recruiting, onboarding, and cross-training to build a high-performing team.
• Assign accounts and Engineer coverage based on complexity and profitability.
• Act as escalation point for critical issues and ensure QBRs and RCA reviews.

Flexential

Flexential is a cloud and data center services provider offering managed cloud, colocation, and connectivity solutions. The company values diversity and collaboration, fostering an inclusive culture that supports employee well-being and innovation.