Supervisor, Central Communications - Night Shift

Sentara Health Plans; Virginia Beach (VA); On-site; USD 70,000 - 85,000; Full time

Job summary

Sentara Health Plans is seeking a Supervisor for Central Communications to lead frontline communications professionals and manage critical operational decisions. This high-visibility role impacts patient care and safety while ensuring service continuity and upholding quality standards.

The ideal candidate will have significant experience in emergency communications and supervisory roles, thriving in complex operational environments. Join us to develop your leadership skills in a dynamic healthcare setting.

Qualifications

• 5 years in emergency or non-emergency communications or call center operations.
• 3 years in a supervisory role or team leadership.
• Experience in high-volume, 24/7 operational environments.

Responsibilities

• Lead frontline communications professionals.
• Manage escalations and make real-time operational decisions.
• Ensure service continuity and uphold quality standards.

Skills

Leadership skills

Operational decision-making

Communication

Job description

As a Supervisor, Central Communications, you will play a critical leadership role within a fastIn this role, you will lead frontline communications professionals, make real-time operational decisions, manage escalations, and serve as the shift-level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After-Hours Answering Service.Education:Key Responsibilitiescritical operations with a strong sense of purposeHigh trust, high visibility role with direct operational impactOpportunities to grow leadership skills in a complex healthcare environmentIdeal Candidate ProfileThis role is ideal for an experienced supervisor or team leader who thrives in real-time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.ExperienceFive (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role