Supervisor, Central Communications - Night Shift

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sentara Healthcare Inc is seeking a Supervisor for Central Communications in Virginia Beach, responsible for leadership in emergency and non-emergency communication services. The role requires ensuring seamless delivery of services in a fast-paced 24/7 environment.

Ideal candidates should have five years of experience in the communications field, with strong leadership skills and the ability to manage critical operational decisions. Join a collaborative culture focused on patient care and safety.

Qualifications

• Five years of experience in emergency or non-emergency communications, call center operations, or a high-volume operational environment.
• At least three years in a supervisory, lead, or team leadership role.
• Certifications in Emergency Medical Dispatch or Telecommunicator preferred.

Responsibilities

• Provide supervisory leadership for centralized communications operations during assigned shift.
• Monitor real-time performance and manage escalations for service continuity.
• Supervise, coach, and develop frontline team members.

Skills

Leadership in communication operations

Real-time decision making

Team supervision and coaching

Emergency communication management

Performance monitoring

Education

High School Diploma or equivalent

Job description

Overview

As a Supervisor, Central Communications, you will play a critical leadership role within a fast‑paced, high‑impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‑emergency communication services that directly support patient care, physician response, and hospital operations.

In this role, you will lead frontline communications professionals, make real‑time operational decisions, manage escalations, and serve as the shift‑level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After‑Hours Answering Service.

Education

High School Diploma or equivalent (Required)

Certification/Licensure

• Emergency Medical Dispatcher (EMD) (Preferred)
• Emergency Telecommunicator Certification (ETC) (Preferred)
• FEMA ICs courses (Preferred)

Key Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift
• Monitor real‑time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement

Environment & Culture

• 24/7/365 mission‑critical operations with a strong sense of purpose
• Collaborative leadership culture focused on accountability, responsiveness, and improvement
• High trust, high visibility role with direct operational impact
• Opportunities to grow leadership skills in a complex healthcare environment

Ideal Candidate Profile

This role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.

Experience

Five (5) years of experience in emergency or non‑emergency communications, call center operations, or a high‑volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.