Communications Team Lead, Full Time

Iredell Health System; Statesville (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Iredell Health System in Statesville, NC seeks a Communications Team Leader to supervise the communications staff, monitor performance, attendance and scheduling, and assist the Operations Manager with patient concerns and daily operations. The role requires leadership experience and familiarity with VOIP systems.

Ideal candidates have an Associate's degree (Bachelor's preferred) and strong clerical and computer skills, with a customer-service focus and ability to multi-task in a fast-paced

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Management/leadership experience preferred.
• Experience with switchboard communications and VOIP systems is desirable.
• Clerical experience and computer skills are expected.

Responsibilities

• Oversee the communications staff, monitor performance, attendance and scheduling.
• Assist the Operations Manager with patient concerns, meetings, and day-to-day operational needs.
• Coordinate with departments to ensure seamless communications and service levels.

Skills

Customer service

Attention to detail

Multi-tasking

Self-motivated

Education

Associate's degree

Bachelor's degree

Tools

VOIP phone systems

Job description

Description

The Communications Team Leader, is responsible for overseeing the communication staff and their responsibilities, monitoring

their performance, attendance and schedule. The Communications Team Leader is responsible for assisting the Operations

Manager with patient concerns, meetings, scheduling and maintaining day to day operational needs for the department.

Shift: 3:00 PM - 11:00 PM, rotating weekends

Requirements

Associates Degree in a related field required; Bachelor’s Degree preferred.

Management/leadership experience preferred.

Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring

alarms/codes preferred.

Computer skills including knowledge of business software.

Clerical experience preferred.

Must have the ability to pay close attention to detail.

Ability to multi-task

Self-motivated

Excellent Customer Service Skills