Shift Lead: Central Communications & Emergency Ops

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sentara Healthcare Inc is seeking a Supervisor for Central Communications in Virginia Beach, responsible for leadership in emergency and non-emergency communication services. The role requires ensuring seamless delivery of services in a fast-paced 24/7 environment.

Ideal candidates should have five years of experience in the communications field, with strong leadership skills and the ability to manage critical operational decisions. Join a collaborative culture focused on patient care and safety.

Qualifications

• Five years of experience in emergency or non-emergency communications, call center operations, or a high-volume operational environment.
• At least three years in a supervisory, lead, or team leadership role.
• Certifications in Emergency Medical Dispatch or Telecommunicator preferred.

Responsibilities

• Provide supervisory leadership for centralized communications operations during assigned shift.
• Monitor real-time performance and manage escalations for service continuity.
• Supervise, coach, and develop frontline team members.

Skills

Leadership in communication operations

Real-time decision making

Team supervision and coaching

Emergency communication management

Performance monitoring

Education

High School Diploma or equivalent

Job description

Sentara Healthcare Inc is seeking a Supervisor for Central Communications in Virginia Beach, responsible for leadership in emergency and non-emergency communication services. The role requires ensuring seamless delivery of services in a fast-paced 24/7 environment.

Ideal candidates should have five years of experience in the communications field, with strong leadership skills and the ability to manage critical operational decisions. Join a collaborative culture focused on patient care and safety.