Communications Team Lead, Full Time

ICFAI; Statesville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

ICFAI in Statesville, NC seeks a Communications Team Leader to supervise the communications staff, monitor performance, attendance and scheduling, and support daily operations. The role collaborates with the Operations Manager to address patient concerns, coordinate meetings, and ensure smooth shift coverage in the 3:00 PM–11:00 PM block.

Candidates should bring an associate degree or higher, leadership experience, and proficiency with VOIP systems and business software.

Qualifications

• Requires at least an Associate Degree; Bachelor's degree preferred.
• Prior management or leadership experience preferred.
• Experience with switchboard communications and VOIP systems preferred.
• Proficient in business software and general clerical tasks.
• Must pay close attention to detail and be able to multi-task.
• Self-motivated with strong customer service skills.

Responsibilities

• Oversee the communications staff, their duties and performance.
• Monitor attendance and schedule, ensuring coverage for shifts.
• Assist Operations Manager with patient concerns, meetings, and day-to-day operations.

Skills

VOIP systems

Attention to detail

Multi-tasking

Customer service

Computer skills

Leadership experience

Education

Associate degree

Bachelor’s degree preferred

Job description

Description

The Communications Team Leader, is responsible for overseeing the communication staff and their responsibilities, monitoring their performance, attendance and schedule. The Communications Team Leader is responsible for assisting the Operations Manager with patient concerns, meetings, scheduling and maintaining day to day operational needs for the department.

Shift

3:00 PM - 11:00 PM, rotating weekends

Requirements

• Associates Degree in a related field required; Bachelor’s Degree preferred.
• Management/leadership Experience Preferred.
• Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring alarms/codes preferred.
• Computer skills including knowledge of business software.
• Clerical Experience Preferred.
• Must have the ability to pay close attention to detail.
• Ability to multi-task
• Self-motivated
• Excellent Customer Service Skills