Healthcare Switchboard Supervisor: Patient Communications

Iaw, Inc.; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

A healthcare communications organization is seeking an experienced Switchboard Supervisor to oversee hospital switchboard operations at a federal medical facility. The role requires managing staff scheduling, ensuring reliable telephone services, and providing guidance to operators. Candidates should have at least 2 years of supervisory experience in a relevant field and strong communication skills. Join our dedicated team and contribute to effective patient and staff communication in a fast-paced healthcare environment.

Qualifications

• Minimum 2 years of supervisory or team lead experience in a call center or telecommunications environment.
• Experience in healthcare communications or hospital switchboard operations preferred.
• Ability to manage staff across multiple shifts.

Responsibilities

• Supervise daily operations of hospital switchboard communications services.
• Oversee telephone operators responsible for answering and routing incoming calls.
• Develop and maintain staff schedules for operational coverage.

Skills

Leadership

Communication

Staff coordination

Customer service

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

Microsoft Office

Job description

A healthcare communications organization is seeking an experienced Switchboard Supervisor to oversee hospital switchboard operations at a federal medical facility. The role requires managing staff scheduling, ensuring reliable telephone services, and providing guidance to operators. Candidates should have at least 2 years of supervisory experience in a relevant field and strong communication skills. Join our dedicated team and contribute to effective patient and staff communication in a fast-paced healthcare environment.