Supervisor, Central Communications - Night Shift

Sentara Health; Virginia Beach (VA); On-site; USD 61,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Holidays

Educational assistance

Job summary

Sentara Health in Virginia Beach, VA seeks a Supervisor, Central Communications to lead centralized emergency and non-emergency communications on the night shift. This role ensures seamless operations that support patient care, physician response, and hospital operations around the clock.

The ideal candidate has five years in emergency or high‑volume communications, with at least three years in a supervisory role.

Qualifications

• Five (5) years of experience in emergency or nonemergency communications, call center operations, or a 24/7 operational environment.
• At least three (3) years in a supervisory, lead, or team leadership role

Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift
• Monitor real‑time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement

Skills

Leadership

Emergency communications

Call center operations

Team supervision

Education

High School Diploma or equivalent

Job description

Overview

As a Supervisor, Central Communications, you will play a critical leadership role within a fast‑paced, high‑impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‑emergency communication services that directly support patient care, physician response, and hospital operations.

City/State

Virginia Beach, VA

Work Shift

Third (Nights)

Education

High School Diploma or equivalent (Required)

Certification/Licensure

• Emergency Medical Dispatcher (EMD) (Preferred)
• Emergency Telecommunicator Certification (ETC) (Preferred)
• FEMA IC​S courses (Preferred)

Key Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift
• Monitor real‑time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
• Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement

Environment & Culture

• 24/7/365 mission‑critical operations with a strong sense of purpose
• Collaborative leadership culture focused on accountability, responsiveness, and improvement
• High trust, high visibility role with direct operational impact
• Opportunities to grow leadership skills in a complex healthcare environment

This role is ideal for an experienced supervisor or team leader who thrives in real‑time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.

Experience

Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $61,360.00 - $89,772.80 annually. Additional compensation may be available for this role, such as shift differentials, on‑call pay, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full‑time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence

provides quality outpatient services to the surrounding community. The facility includes an ambulance‑accessible emergency room that is supported by board‑certified physicians. Sentara Independence houses state‑of‑the‑art medical equipment and highly‑skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.