Central Communications Operator

Sentara Health Plans; Harrisonburg (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance – $5,250/year

Emergency Backup Care

Job summary

Sentara Health Plans seeks a Central Communications Operator in Harrisonburg, VA, responsible for supporting communication across hospitals and emergency services. This full-time, on-site position includes multiple shifts and a $3000 sign-on bonus for qualified candidates.

Candidates should have at least 2 years of relevant experience, a high school diploma, and skills in a fast-paced environment. Benefits include medical plans, tuition assistance, and more. Join a diverse team dedicated to improving health every day.

Qualifications

• 2 years of experience in a high-volume communications environment.
• Ability to handle confidential information.
• Knowledge of emergency codes and incident command.

Responsibilities

• Provide communication across hospitals 24/7.
• Coordinate emergency and nonemergency responses.
• Document communications accurately under pressure.

Skills

Communication under pressure

Multi-line phone systems

Attention to detail

Education

High School Diploma or equivalent

Tools

Call management software

Electronic health record systems

Job description

## Central Communications OperatorApplyremote type: On-Sitelocations: Harrisonburg, VA: Virginia Beach, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-98066**City/State**Harrisonburg, VA**Work Shift**Multiple shifts available**Overview:****Overview** Sentara Health is hiring a Central Communications OperatorsThis position is on-site in Harrisonburg or Virginia Beach, Virginia.**Position Status: F**ull-time First , second and third shift opportunities.**Position Location:** Rockingham Atrium – Harrisonburg, VA / Sentara Independence – Virginia Beach, VA**Standard Working Hours:*** First Shift :6 AM - 4:30 PM/ 6:00 AM to 2:20 PM* Second Shift: 2:00 PM – 10:30 PM* Third Shift: 9:00 PM – 7:30 AM ; 11 PM-7:30 AM\*\* This position is eligible for a **$3,000 sign-on bonus** for qualified candidates.**Rotating weekends required. Must work 3 holidays.**Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.**Education*** High School Diploma or equivalent (Required)**Certification/Licensure*** No specific certification or licensure required at time of hire**Experience*** 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)The ideal candidate will possess the following (Preferred):* Demonstrated ability to handle confidential and sensitive information appropriately* Knowledge of emergency codes and hospital incident command systems* Proficiency with multi-line phone systems, paging systems and emergency notification platforms* Experience with electronic health record systems and call management software* Ability to troubleshoot communication equipment under pressure.* High attention to detail and accuracy in documentation**Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.