Supervisor, Central Communications - Night Shift

Sentara Health Plans; Virginia Beach, Northern (VA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Parental & Family Caregiver Leave

401k/Retirement Plan with Employer/403

Tuition Assistance

CEUs & Professional Development

Job summary

Sentara Health Plans is seeking a Supervisor, Central Communications for the night shift in Virginia Beach. You will lead a 24/7 operations team delivering emergency and non-emergency communications to support patient care, physician response, and hospital operations.

This role requires strong leadership, real-time decision making, and experience in high-volume call-center environments; five years in communications with at least three in supervision is expected.

Qualifications

• High School Diploma or equivalent is required.
• EMD certification preferred; ETC certification preferred.
• FEMA ICS courses preferred.
• Five (5) years of experience in emergency or nonemergency communications.
• Three (3) years in a supervisory, lead, or team leadership role.

Responsibilities

• Provide supervisory leadership for centralized emergency and non‑emergency communications operations during the assigned shift.
• Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity.
• Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations.
• Lead emergency communications, including activation of emergency alerts and physician paging.
• Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement.

Skills

Emergency communications

Team leadership

Real-time decision making

Performance monitoring

Education

High School diploma or equivalent

Job description

## Supervisor, Central Communications - Night ShiftApplyremote type: On-Sitelocations: Virginia Beach, VAtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR-100289**City/State**Virginia Beach, VA**Work Shift**Third (Nights)**Overview:****Overview**As a Supervisor, Central Communications, you will play a critical leadership role within a fast‐paced, high‐impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‐emergency communication services that directly support patient care, physician response, and hospital operations.In this role, you will lead frontline communications professionals, make real‐time operational decisions, manage escalations, and serve as the shift‐level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After‐Hours Answering Service.Education:High School Diploma or equivalent (Required)Certification/Licensure* Emergency Medical Dispatcher (EMD) (Preferred)* Emergency Telecommunicator Certification (ETC) (Preferred)* FEMA ICS courses (Preferred)Key Responsibilities* Provide supervisory leadership for centralized emergency and non‐emergency communications operations during the assigned shift* Monitor real‐time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity* Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations* Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination* Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvementEnvironment & Culture* 24/7/365 mission‐critical operations with a strong sense of purpose* Collaborative leadership culture focused on accountability, responsiveness, and improvement* High trust, high visibility role with direct operational impact* Opportunities to grow leadership skills in a complex healthcare environmentIdeal Candidate ProfileThis role is ideal for an experienced supervisor or team leader who thrives in real‐time operational environments, enjoys leading teams through complex situations, and is motivated by work that makes a direct impact on patient care and safety.ExperienceFive (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.**Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met**Sentara Independence** provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.