Supervisor - Cage

Grand Falls Casino Resort, LLC; Larchwood Township (IA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Grand Falls Casino & Golf Resort, LLC in Iowa is seeking a Cage Shift Supervisor to oversee cage and vault staff, ensure secure operation, and uphold policy compliance across departments. You will supervise cashiers, enforce cash handling procedures, and maintain professional interdepartmental relations within a dynamic casino environment.

The role emphasizes integrity, customer service excellence, and adherence to gaming regulations.

Formación

• Three years' experience in cashiering or banking operations or a Bachelor's Degree in Business Administration or related field with one year related experience.

Responsabilidades

• Provide exceptional customer service to all internal and external customers.
• Supervise cage cashiers in their regular shift duties.
• Supervise vault cashiers in their regular shift duties.
• Responsible for ensuring accurate and secure operation of the cashier cages and vault on assigned shift.
• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Maintain professional working relationships with other department personnel, including Slots, Table Games, Food & Beverage, Retail Outlets, Golf Course, Hotel and Spa, Security, Surveillance and Accounting.

Conocimientos

Cage operations

Vault operations

Customer service

Integrity

Math skills

Educación

Bachelor's degree in Business Administration

Descripción del empleo

The Cage Shift Supervisor is responsible for supervising all cage and vault personnel, activities, and accountability and ensuring cage policies and procedures and IRGC rules and regulations are being followed.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Supervise cage cashiers in their regular shift duties.
• Supervise vault cashiers in their regular shift duties.
• Responsible for ensuring accurate and secure operation of the cashier cages and vault on assigned shift.
• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Maintain professional working relationships with other departments personnel, including Slots, Table Games, Food & Beverage, Retail Outlets, Golf Course, Hotel and Spa, Security, Surveillance and Account
• Access to sensitive areas includes the cashier cage, vault, count room and files and therefore, the highest levels of integrity and honesty are essential for this function.

Required

• Provide exceptional customer service to all internal and external customers.
• Supervise cage cashiers in their regular shift duties.
• Responsible for ensuring accurate and secure operation of the cashier cages and vault on assigned shift.
• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Maintain professional working relationships with other department personnel, including Slots, Table Games, Food & Beverage, Retail Outlets, Golf Course, Hotel and Spa, Security, Surveillance and Accounting.
• Knowledge of all levels of the Cage operations (Cage Cashier, Vault Cashier).
• Ability to perform basic mathematical functions.
• Basic knowledge of gaming control regulations.
• This knowledge and these abilities are typically acquired through three years' experience in cashiering or banking operations and/or through a Bachelor's Degree in Business Administration or a related field and one-year closely related experience.
• Access to sensitive areas includes the cashier cage, vault, count room and files and therefore, the highest levels of integrity and honesty are essential for this function.
• This position will require wearing a uniform as a casino customer service employee.

Schedule

Graveyard

TBD

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.