Cage Supervisor

Grand Island Casino Resort; Grand Island (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

Grand Island Casino Resort is seeking a Cage Shift Supervisor to oversee cage and vault personnel on the Swing (Evening) Shift in Grand Island, Nebraska. The role ensures policy compliance, accurate cash handling, and excellent customer service.

The position requires three years of cashiering or banking experience, a Bachelor's degree in Business Administration or related field, and Nebraska license eligibility.

Qualifications

• Three years' cashiering or banking operations experience.
• Bachelor's Degree in Business Administration or related field.
• Ability to obtain Nebraska Racing and Gaming Commission License.

Responsibilities

• Supervise cage cashiers and vault staff during the shift.
• Ensure secure and accurate operation of cashier cages and vault.
• Enforce policies to maximize negotiable instrument transactions.
• Provide exceptional customer service to internal and external customers.
• Maintain working relationships with other departments.
• Perform basic mathematical calculations.
• Adhere to gaming control regulations and licensing requirements.

Skills

Customer service

Staff supervision

Math skills

Integrity

Gaming regulations

Education

Bachelor's Degree in Business Administration

Job description

Salary

$20.00 per hour, including premium pay plus profit sharing

The Cage Shift Supervisor is responsible for supervising all cage and vault personnel, activities, and accountability and ensuring cage policies and procedures and Gaming Commission rules and regulations are being followed.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Supervise cage cashiers in their regular shift duties.
• Supervise vault cashiers in their regular shift duties.
• Responsible for ensuring accurate and secure operation of the cashier cages and vault on assigned shift.
• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Maintain professional working relationships with other departments personnel, including Slots, Table Games, Food and Beverage, Retail Outlets, Golf Course, Hotel and Spa, Security, Surveillance and Accounting.
• Knowledge of all levels of the Cage operations (Cage Cashier).
• Ability to perform basic mathematical functions.
• Basic knowledge of gaming control regulations.
• This knowledge and these abilities are typically acquired through three years' experience in cashiering or banking operations and/or through a Bachelor's Degree in Business Administration or a related field and one-year closely related experience.
• Access to sensitive areas includes the cashier cage, vault, count room and files and therefore, the highest levels of integrity and honesty are essential for this function.
• This position will require wearing a uniform as a casino customer service employee.

Required

• Ability to obtain and maintain a Nebraska Racing and Gaming Commission License.

Schedule

Swing (Evening) Shift