Cage and Credit Supervisor - Full Time

Grand Sierra Resort; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Grand Sierra Resort is seeking a casino cashier team member to manage cage transactions, balance cash drawers, and ensure accurate chip handling. The role requires strict adherence to Nevada Gaming Regulations and company policies, with a focus on courteous guest service and accurate data entry.

Candidates should have at least a year of cashier and casino customer service experience, high school diploma, and the ability to work flexible shifts, including nights and weekends.

Qualifications

• High school diploma or equivalent.
• 1 year cashier and casino customer service experience required.
• Data entry and previous supervisory experience preferred.

Responsibilities

• Control and account for cage window and chip bank transactions.
• Adhere to Nevada Gaming Regulations and GSR policies and procedures.
• Deliver courteous and professional guest service at all times.
• Balance and issue bank to floor attendants, food & beverage, and hotel team members.
• Transfer cash, chips, and checks between cage and departments.
• Enter guest transactions into the company computer system accurately.
• Prepare paperwork and balance sheets per standards and internal controls.
• Assist with kiosk fills and reconciliation duties.
• Any other duties within scope of position.

Skills

Communication skills

Cashiering knowledge

Rewards program knowledge

Reading writing math

Problem solving

Independent judgment

Team leadership

Shift flexibility

Education

High school diploma

Cashier/casino customer service experience

Data entry experience

Supervisory experience (preferred)

Job description

Essential Duties And Responsibilities

• Responsible for controlling and accounting of transactions for the cage window and chip bank.
• Exhibit all conduct in accordance with Nevada Gaming Regulations and GSR policies and procedures, as well as all federal and state laws and regulations.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
• Perform guest and in house monetary transactions.
• Balance and issue bank to floor attendants, food and beverage, and hotel team members.
• Enter guest transactions into the company computer system accurately.
• Prepare paperwork, balance sheets, and documents in accordance with our standards and procedures and within the guidelines of internal controls.
• Transfer cash, chips, and checks between cage and departments in an accurate and efficient manner.
• Strictly adhere to department policies and procedures in order to maintain integrity of the cage operation.
• Comply with Federal 31 Procedures.
• Demonstrate a commitment to ensuring reasonable gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic.
• Assist department team members in the balancing of their cash drawers at the beginning and end of their shift.
• Responsible for the safeguarding of all inventory and equipment.
• Assign cashiers for breaks and routine work duties.
• Effectively handle guest complaints and discrepancies; assures that all guests are dealt with in an efficient and courteous way.
• Assist other departments with any operational problems that pertain to the cashier/rewards department.
• Instructs team members in the proper performance of their duties and any pertinent information.
• Understands and responds to guests’ needs. Brings service or operations problems to cage leadership.
• Double check all Title 31 paperwork on the end of the shift.
• Responsible for kiosk fills and reconciliation duties.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Maintain excellent communication skills and interpersonal relations with guest, vendors, visitors, and GSR staff.
• Fully understands and masters all duties of cashiering and rewards program.
• Acts as a role model to other team members.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION And/or EXPERIENCE

• High school degree or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• 1 year cashier and casino customer service experience is required.
• Data entry and previous supervisory experience is preferred.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, bending over, frequently walking, crouching, and occasionally reaching overhead during the duration of their shift.
• Must be able to lift/carry 10lbs or less constantly.
• The team member will constantly have repetitive use of both feet and hands and require constant light and frequent firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and moving objects.
• The noise level in the work environment is usually moderate but may be loud at times.
• Team Member may be exposed to dirt/dust, odor, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.