Supervisor - After-Market

sdgoodwill; San Diego (CA); On-site; USD 64,521,000 - 71,635,000; Full time

Job summary

Goodwill San Diego is seeking a Store Supervisor to assist the management team in daily store operations, including opening/closing, supervising staff, and overseeing production and retail workflows. The role emphasizes leadership, customer service, and adherence to policies and procedures while managing auctions and product flow.

The ideal candidate has at least one year of supervisory experience in retail, with strong communication and basic computer skills.

Qualifications

• High School diploma or GED preferred.
• One year of supervisory experience; retail experience preferred.
• Basic computer skills including email, Internet, Word and Excel.
• CA Driver's License with acceptable driving record; insured vehicle; forklift certified and able to operate pallet jack.
• Ability to read sales reports and perform basic arithmetic.

Responsibilities

• Provide leadership and training to staff to meet store goals.
• Ensure excellent customer service to donors and customers.
• Oversee daily store operations, opening/closing, and product flow.
• Supervise auctions, docks, and merchandise staging.
• Maintain clean, safe, and organized store area and report concerns.

Skills

Leadership

Customer service

Supervisory experience

Microsoft Word

Excel

Email

Internet

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Email

Internet

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

HOURLY RANGES: $22.51 - $25.00

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.Oversee the auction process, docks, and product flow.

Responsibilities

Essential Functions Statements:

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and workschedules.
• Responsible for maintaining store/department in clean, safe and organized fashion withmerchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.
• Ensures auction products meet quality standards. Determines bidding prices.
• Gauges when compactor is full and to "compact" properly to maximize efficiency when changingcontainer.
• Supervises and handles large shipments of product and stages it appropriately upon arrival.
• Assess the needs in the dock area to ensure a constant and efficient flow of product and bins.
• Prepares Bill of Ladings accurately, maintains records of voided ones, to ensure compliancewithweigh master requirements.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience:One year supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses: Must have a CA Driver's License and driving record acceptable to Goodwill's insurance company requirements. Must also have an insured, reliable vehicle. Must be able to be forklift certified, and operate pallet jack.

Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.