Assistant Manager

sdgoodwill; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Goodwill is seeking a Store Operations Lead to support daily operations in a San Diego County store. You will supervise staff, ensure revenue/growth goals, and maintain quality customer service while upholding safety and store standards.

You may rotate to different locations within a 25-mile radius. The role requires basic computer skills, a driver’s license, and forklift experience if needed. Join a mission-driven team dedicated to community employment and training.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Proficiency with basic computer tools (Word/Excel).
• Must have CA Driver’s License and acceptable driving record.

Responsibilities

• Assist Store Manager/Operations Manager with daily operations and goals.
• Provide excellent customer service to customers and donors; ensure pricing/quality standards.
• Aid in schedules, store planning and timely reporting.
• Maintain a safe, clean, organized store with merchandise.
• Step in for Manager in their absence.
• Help resolve employment-related issues per policies and laws.
• Lead, train and develop staff to meet objectives.
• Assist with annual performance reviews, 5-Minute Goal Setting, P&Ls and budgets.
• Implement 4DX and Kaizen continuous improvement.
• Report concerns and handle other duties as needed.

Skills

Customer service

Leadership

Scheduling

Cash handling

Excel

Forklift operation

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Forklift

Pallet jack

Cash register

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

Hourly Range: $25.01 - $30.00

POSITION SUMMARY:Assists the Manager in the daily operations. Daily duties will include management functions, opening/closing store, overseeing production/retail operations, providing training, coaching, and performance feedback to staff. Able to assume responsibility for daily operations, including revenue and production goals, employee relations, wage and hour compliance, and administrative duties in the absence of the Store Manager. May be required to move locations within a 25-mile radius of San Diego County.

North Country Clearance Center: Oversees the Clearance Center Staff and NC Fixed Crew.

Responsibilities

Essential Functions Statement(s):

• Assists the Store Manager and/or Operations Manager with daily department operations and ensuring store revenue and goals are met.
• Ensures excellent customer service is provided to customers and donors. Provides product that meets company pricing and quality standards.
• Responsible for aiding in daily decision making, schedules, store planning and completion of reports in a timely and accurate manner.
• Responsible for maintaining store in a safe, clean and well organized with merchandised.
• Assumes all daily responsibilities in the absence of the Manager.
• Assists the manager in ensuring employment relationship issues are resolved according tothe organization’s best practices, culture, core values, laws and regulations.
• Provides leadership, guidance, training and professional development in a positive work environment to motivate staff, increase productivity and achieve departmental goals.
• In collaboration with the Store Manager, responsible for preparing and issuing Annual Performance Evaluations and 5-Minute Goal Setting Conversations, P&Ls, and production and revenue budgets.
• Implements organizational initiatives such as 4DX methodology and Kaizen continualimprovement.
• Reports any concerns or ongoing issues related to the department and provides feedback on resolution. Performs other duties as assigned or needed.

Qualifications

SKILLS AND ABILITIES:

Education:High School Graduate or General Education Degree (GED).

Experience:One to two years related experience.

Computer Skills:Basic computer skills, e-mail, internet use, Microsoft Word and Excel.

Certificates & Licenses:Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements.

After Market and NC Clearance Center:Must be able to be forklift certified, and operates pallet jack.

Other Requirements:Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.