Supervisor

Craft Food Halls; Waltham (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A food service establishment in Waltham is seeking a dedicated Team Supervisor to support operations with passion. The role includes supervising team members, ensuring adherence to food safety standards, and providing real-time coaching. Candidates must excel in multitasking and have strong interpersonal skills to guide a diverse team in a fast-paced environment while creating exceptional guest experiences. This position offers the opportunity to thrive in a supportive and energetic atmosphere.

Qualifications

• Ability to convey information effectively to team members.
• Ability to guide and support team during service.
• Strong work ethic and reliability during scheduled shifts.

Responsibilities

• Support operations while embodying values of Love, Energy, and Food.
• Verify and correct product storage and preparation.
• Assist in training team members on menu builds.
• Provide real-time coaching and escalate issues to management.
• Maintain a positive work environment.

Skills

Multitasking

Teamwork

Organization

Interpersonal communication

Information conveyance

Problem solving

Accountability

Google Workplace knowledge

Microsoft knowledge

Job description

Job Summary

Team Supervisors need to be able to support operations with passion, integrity, and knowledge, all while embodying and promoting Love, Energy, and Food. Must be able to work alongside a diverse team and thrive in a fast-paced environment. The expectation of the Team Supervisor is to work alongside all Team Members during peak hours while providing direction, support, and reinforcement of best practices during their shift. This role is responsible for assisting in the execution of daily operations and ensuring standards are upheld in real time.

Essential Duties and Responsibilities (included but not limited too)

• Verify, and correct where necessary, that all products are stored and prepared based on Craft Food Halls standards.
• Support the supervision of Team Members to ensure adherence to food safety and sanitation standards.
• Maintain a positive and productive work environment for team members during shifts.
• Assist in training team members on menu builds and operational standards.
• Provide realtime coaching and feedback to team members to maintain consistency and efficiency.
• Escalate performance or operational concerns to Managers when necessary.
• Partner with Managers to maintain clear and open communication.
• Assist in creating an exceptional experience for all guests through active floor presence.
• Support shift execution including opening, peak, and closing responsibilities.

Skills

• Multitasking.
• Ability to work as part of a team.
• Organization.
• Excellent interpersonal communication.
• Ability to convey information effectively.
• Ability to guide and support team members during service.
• Ability to problem solve in a fastpaced environment.
• Accountability.
• Basic Google Workplace and Microsoft knowledge.

Attributes

• Eagerness for listening to ideas, questions, and feedback.
• Eagerness for sharing ideas, asking questions, and providing feedback.
• An amiable personality and confidence interacting with people.
• Honesty, transparency, and trustworthiness.
• Strong work ethic and reliability during scheduled shifts.