Supervisor / Keyholder

California Fine Wine & Spirits LLC; West Hollywood (CA); On-site; USD 32,855 - 39,426; Full time

Job summary

California Fine Wine & Spirits LLC in West Hollywood is seeking a Supervisor who will support store operations and ensure a team-oriented sales culture. Responsibilities include leading by example, resolving customer issues, and supervising team member training.

The ideal candidate has 1-3 years of experience, including supervisory experience in retail. This role offers a flexible schedule and values candidates who can enhance service standards in a vibrant retail environment.

Pay range: $23.85 - $28.62 per hour, with various benefits available.

Qualifications

• 1-3 years of experience, with at least 1 year in a supervisory role.
• Ability to work flexible hours, including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Support the management team in store operations.
• Deliver outstanding customer service by fostering a welcoming atmosphere.
• Supervise and train team members.

Skills

Interpersonal skills

Customer issue resolution

Coaching peers

Retail supervisory experience

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

About the Role

As a supervisor, you support the management team in growing the company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will serve in a team member capacity to support the service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.

Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned.

What We’re Looking For

• High school diploma or equivalent preferred.
• 1‑3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements (With or Without Accommodations)

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

We recognize our team members are our biggest asset, and we value the critical role each plays in contributing to the company’s success. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.

EEO Statement

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

Worker type: Regular. Pay range: $23.85 - $28.62 per hour. The anticipated close date of this posting is 120 days from the posted date indicated above.