Supervisor

Tim Hortons; Saint Clair (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

Comprehensive training

Growth opportunities

Scholarship program

Team Member referral program

Health benefits per ACA

401k profit sharing

Job summary

Tim Hortons is seeking a Supervisor who leads by example to inspire a team of Team Members in a fast-paced quick-service restaurant. You will train staff, maintain high service standards, and support the General Manager in daily operations.

You bring 1-3 years of supervisory experience in quick-service, with a practical ability to coach and train staff, manage performance, and ensure a positive guest experience while upholding store policies and safety standards.

Qualifications

• 1-3 years of quick-service supervisory experience.
• Coaching and training Team Members to high standards.
• Ability to motivate and develop a positive, inclusive work environment.

Responsibilities

• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure product launches and promotions are executed well.
• Resolve guest issues with your team to minimize recurrence.
• Participate in recruitment and training of new Team Members.
• Ensure adherence to Health & Safety policies.
• Coach and discipline Team Members as needed.
• Lead by example and follow Tim Hortons policies.
• Plan, direct, and evaluate daily operations.
• Foster a positive work environment through leadership.

Skills

Team leadership

Guest service

Coaching

Training

Labor management

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labor costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Why Work for Us?

• Amazing Team
• Competitive Wages
• Flexible Schedules
• Comprehensivetraining
• Growth Opportunities
• Tim Hortons Scholarship Program
• Incentive and Recognition Programs - Team Member Referral and Guest Recognition Program
• Health Care Benefits per ACA to qualifying employees after 60 days
• 401k Safe Harbor & Profit Sharing to qualifying employees
• Free Uniform
• Free Meal during your shift
• Footwear Discount Program

Physical Demands:

• Walking and standing for long periods of time
• Able to lift and carry up to 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible asyour work schedule may vary week to week based on business needs while fostering a fair work/life balance.Monthly schedules may require some afternoon and weekend shifts.