Shift Supervisor

Tim Hortons; Shelby Charter Township (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health & dental benefits

Comprehensive training

Incentives & recognition programs

Advancement opportunities

Community involvement

Job summary

Tim Hortons in Shelby Charter Township is seeking a supervisor to lead and inspire a fast-paced team while ensuring top guest service and smooth daily operations. You will train and develop team members, manage labor, and support the General Manager to drive a successful restaurant.

Join a team that values performance, safety and hospitality, with a sign-on bonus for candidates with prior Tim Hortons experience. Comprehensive training and advancement opportunities are provided.

Qualifications

• Must be able to lead and motivate a team in a fast-paced restaurant.
• Strong guest service focus with the ability to guide others.
• Ability to train, coach, and develop team members to maintain standards.

Responsibilities

• Lead and motivate team members to deliver exceptional guest experiences.
• Promote a positive, inclusive work environment and build team relationships.
• Train and develop team members to maintain high standards of service, quality, and cleanliness.
• Support the General Manager in running a fast-paced restaurant.
• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure flawless execution of product launches & promotions.
• Recruit & train new team members.
• Uphold Health & Safety policies, coaching & disciplining as needed.
• Plan, organize & oversee daily restaurant operations.

Skills

Motivational leadership

Guest service focus

Team building

Communication skills

Job description

Join Our Team as a Tim Hortons Supervisor!

Sign-on Bonus Available for candidates with the prior Tim Hortons experience! (Some restrictions apply—ask for details.)

Are you a motivational leader who thrives in a fast-paced environment? At Tim Hortons, we’re looking for passionate individuals to guide and inspire our team while ensuring top-tier guest service and smooth daily operations.

Your Role as a Supervisor:

• Lead and motivate Team Members to deliver exceptional guest experiences.
• Promote a positive, inclusive work environment and build strong team relationships.
• Train and develop Team Members to maintain high standards of service, quality, and cleanliness.
• Support the General Manager in running a fast-paced, successful restaurant.

Key Responsibilities:

• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure flawless execution of product launches & promotions.
• Resolve guest concerns & support the team in issue prevention.
• Recruit & train new Team Members.
• Uphold Health & Safety policies, coaching & disciplining as needed.
• Plan, organize & oversee daily restaurant operations.

Why Work for Us?

• Competitive salary
• Health & dental benefits
• Comprehensive training
• Incentives & recognition programs
• Advancement opportunities
• Community involvement

Physical Demands:

• Standing & walking for extended periods.
• Lifting/carrying up to 20 kg (45 lbs) as needed.
• Assisting with large deliveries up to twice a week.
• Transitioning between cold (freezer) & hot (oven) environments.
• Thriving under fast-paced, high-pressure conditions.

Availability:

Must be flexible, with varying weekly shifts to support business needs. Monthly schedules may include afternoon & weekend shifts.

At Tim Hortons, we celebrate diversity and welcome applications from all individuals. Accommodations are available upon request throughout the selection process.