Supervisor

Tim Hortons (US); Burton (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation in Michigan is looking for a Supervisor to lead a team in delivering exceptional guest service at a quick-service restaurant. The ideal candidate will possess 1-3 years of supervisory experience and demonstrate strong leadership abilities.

This role involves managing labor and food costs, training new team members, and creating a positive work environment. Flexibility in scheduling is essential, as shifts may vary weekly.

Qualifications

• 1-3 years of quick-service supervisory experience.
• Ability to train and motivate team members.
• Strong knowledge of food safety and health policies.

Responsibilities

• Manage labour costs and food/paper costs.
• Execute product launches and promotions.
• Train, coach, and discipline team members.

Skills

Quick-service experience

Team leadership

Coaching and training

Problem resolution

Job description

Overview

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Physical Demands

• Walking and standing for long periods of time
• Able to lift and carry up to 20 kg / 45 lbs
• Able to help as needed in receiving large deliveries up to twice a week
• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability

• Must be flexible asyour work schedule may vary week to week based on business needs while fostering a fair work/life balance.Monthly schedules may require some afternoon and weekend shifts.