Supervisor

Tim Hortons (US); Holly (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Tim Hortons in Holly, MI seeks a Supervisory Leader to motivate Team Members and ensure exceptional service for every guest, every time. You will train staff to uphold high standards of guest service, quality and cleanliness in a fast-paced quick-service restaurant.

You will support the General Manager in daily operations, help control labor and food costs, and ensure promotions launch flawlessly while fostering a positive work environment and leading by example.

Qualifications

• 1-3 years of quick-service supervisory experience
• Experience coaching and training Team Members
• Ability to lead and model Tim Hortons policies and procedures
• Flexibility with schedules in a fast-paced environment
• Strong focus on guest service, quality and cleanliness

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Job description

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:

• Managing labour costs through effective floor management

• Controlling food & paper costs using order guides

• Ensuring that product launches and promotions are executed with perfection

• Resolving Guest issues, as well as working with your team to minimize issues

• Participate in the recruitment process

• Training new Team Members

• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place

• Coach & discipline Team Members as needed

• Be a leader and always lead by example by following all Tim Hortons policies and procedures

• Plan, organize, direct, control and evaluate daily operations

• Foster a positive work environment through leadership and example

Physical Demands:

• Walking and standing for long periods of time

• Able to lift and carry up to 20 kg / 45 lbs

• Able to help as needed in receiving large deliveries up to twice a week

• Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments

• Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

Availability:

• Must be flexible asyour work schedule may vary week to week based on business needs while fostering a fair work/life balance.Monthly schedules may require some afternoon and weekend shifts.