Supervisor

Immersive Gamebox; Newport (KY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401k opt in

Health Insurance

Dental and Vision opt in

Employee Assistance Programme - EAP (S

Employee Assistance Programme - EAP (S

Job summary

Immersive Gamebox is seeking a Supervisor to lead guest experiences and manage day-to-day venue operations in Newport, KY. You will be the face of the venue, build relationships with visitors, and ensure high satisfaction while guiding a team through high-energy experiences.

Ideal candidates have 2+ years in hospitality or entertainment, a keen eye for detail, and comfort with PCs/tablets. This role requires flexible hours and a proactive, problem-solving attitude.

Qualifications

• 2+ years in hospitality, retail, or entertainment.
• Strong attention to detail.
• Positive attitude and flexible hours.
• Comfort with computer/tablet tech.

Responsibilities

• Welcome all visitors to the space.
• Host and monitor teams through their experience.
• Ensure areas are clean and presentable.
• Keep up to date with bookings and queries.
• Maintain the equipment and technology.
• Answer visitor enquiries and promote the experience to passers-by.
• Communicate and cooperate with other venue staff and the wider team.
• Responsible for opening or closing the venue.
• Support the venue management with leading and developing the team.

Job description

Immersive Gamebox is on a mission to reinvent how we play video games. We’ve created an immersive team challenge, which takes place in interactive Gameboxes, where players work together to win. The Gameboxes feature a range of techniques, including projection mapping, touch screens, motion tracking, and surround sound, to deliver a fun and immersive experience without needing headsets.

We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. With Immersive Gamebox, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

The Job:

As a Supervisor at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and exceeding their expectations ensuring visitor satisfaction is delivered to the highest standards.

Key Responsibilities:

• Welcome all visitors to the space
• Host and monitor teams through their experience
• Ensure areas are clean and presentable
• Keep up to date with bookings and queries
• Maintain the equipment and technology
• Answer visitor enquiries and promote the experience to passers-by
• Communicate and cooperate with other venue staff and the wider team
• Responsible for opening or closing the venue
• Support the venue management with leading and developing the team.

Experience:

• Previously worked in hospitality, retail or entertainment for at least 2 years
• Organized with a great eye for detail
• Consistent positive attitude
• Confident with computer and tablet technology
• Willing to work flexible hours

Person we are looking for:

• Optimistic, enthusiastic, and “can do” attitude
• Strong sense of ownership, but understands when to
• Precise, organized, and attentive to detail
• Thrives in a fast and changing environment
• Calm under pressure. Able to troubleshoot and solve problems quickly
• Commitment to efficiency and excellence - do things fast and right
• Promote and maintain a positive and professional environment
• New and exciting concept, with an ambitious growth plan
• A chance to test our games before the general public

Benefits:

• 401k opt in
• Health Insurance
• Dental and Vision opt in
• Employee Assistance Programme - EAP (Self and Family)