Keyholder

Zadig&Voltaire; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Zadig&Voltaire in Century City is seeking a Key Holder who will act as a trusted brand ambassador. Responsibilities include managing store operations, driving sales, and delivering an exceptional client experience.

The ideal candidate should have at least 2 years of retail experience, preferably in luxury retail, and a strong commitment to personalized service. This role requires excellent communication skills, time management, and a passion for the luxury sector.

Qualifications

• Proven experience in client-focused retail sales.
• Strong commitment to delivering excellent customer service.
• Minimum 2-year experience in a retail sales environment.

Responsibilities

• Assist with store opening/closing and oversee daily operations.
• Drive individual sales and maintain a strong floor presence.
• Ensure a positive and personalized client experience.
• Replenish merchandise and organize the sales floor.

Skills

Client-focused retail sales

Excellent customer service

Retail sales techniques

Time management

Communication skills

Tools

Retail POS systems

MS Office

Google Docs

Job description

Position Overview

As a Key Holder at Zadig & Voltaire Century City boutique, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day‑to‑day operations, including opening and closing the boutique, delivering exceptional client experience, and ensuring the boutique environment consistently reflects the elevated standards of the brand. You will contribute to the store’s success through expert styling, attention to detail and commitment to client satisfaction.

Responsibilities

• Act as a dependable point of contact when management is off‑site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow‑up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and be knowledgeable of industry, market and fashion trends.

Requirements

Sales and Service

• Proven experience in client‑focused retail sales with a strong track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.

Leadership and Operations

• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast‑paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Experience

• Minimum 2‑year experience working within a retail sales environment; luxury retail experience a plus.

Zadig & Voltaire is an equal opportunity employer.