Keyholder

Zadig&Voltaire; Cypress (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Zadig & Voltaire in Houston Premium Outlet is seeking a Key Holder to support daily store operations, deliver an elevated client experience, and act as a trusted brand ambassador while maintaining the boutique to the brand's luxury standard.

There is also a part-time opening for this role, offering opportunities to contribute to clienteling, merchandising, and sales growth in a fast-paced luxury retail environment.

Qualifications

• Minimum 2 years experience in luxury retail sales.
• Proven track record of meeting personal sales goals.
• Strong customer service and relationship-building skills.

Responsibilities

• Open and close the boutique, and oversee daily operations.
• Drive sales while delivering exceptional client experiences.
• Maintain brand luxury presence on the floor.
• Capture client data and support follow-up efforts.
• Stay informed on product launches and brand initiatives.
• Utilize business tools to monitor performance and opportunities.

Skills

Luxury retail sales

Customer service

Clienteling

Visual presentation

Store operations

POS systems

MS Office

Google Docs

Tools

Retail POS systems

MS Office

Google Docs

Job description

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.

Zadig & Voltaire is an equal opportunity employer.

Position Overview

As a Key Holder at Zadig & Voltaire in our NEW Houston Premium Outlet location, you are a trusted brand ambassador and an essential part of the store team. You are responsible for supporting day-to-day operations, including opening and closing the boutique, delivering exceptional client experience, and ensuring the boutique environment consistently reflects the elevated standards of the brand. You will contribute to the store’s success through expert styling, attention to detail, and commitment to client satisfaction.

**** There is also a part-time opening for this role****

Responsibilities

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Requirements

Sales and Service

• Proven experience in client-focused retail sales with a strong track record of achieving personal sales goals.
• Strong commitment to delivering excellent customer service and ensuring a memorable shopping experience.
• Knowledge of retail sales techniques and a keen interest in providing personalized service.

Leadership and Operations

• Comfortable with basic store operations, including replenishment, stocking, and visual presentation.
• Familiar with Retail POS systems, MS Office, and Google Docs.
• Ability to manage time effectively, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Passionate about the luxury retail sector with an understanding of market trends and industry dynamics.
• Positive, flexible, and reliable, with a focus on contributing to the team’s success.

Experience

• Minimum 2-year experience working within retail sales environment; luxury retail experience a plus.