Front Desk Agent

Landry's, LLC.; Cripple Creek (CO); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Dental, vision, life insurance

Paid Time Off

401K

Advancement opportunities

Employee discounts

Job summary

Golden Nugget Front Desk Agent is responsible for welcoming guests to the hotel and casino, delivering courteous service, and handling front desk procedures.

Role includes guest registration, payment processing, inquiries about entertainment, and assisting other departments as needed. A positive attitude and professional appearance are expected, with opportunities for advancement in a dynamic hospitality environment.

Qualifications

• High school diploma or GED is required.
• Prior high-volume customer service experience is preferred.
• One year of hotel front desk experience is strongly preferred.

Responsibilities

• Greet guests warmly and provide friendly, professional service.
• Register arriving guests and collect payment information.
• Settle accounts and resolve billing discrepancies.
• Answer questions about entertainment and local attractions.
• Print and process routine reports and assist in training staff.
• Maintain a clean, safe work environment and uphold guest relations.
• Assist other departments with guest-related requests.

Skills

Customer service

Cash handling

Interpersonal communication

Education

High school diploma or GED

Job description

Overview

Golden Nugget Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard‑free work environment within area of responsibility.
• Performs any other duties as assigned.

Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

Benefits

• Multiple benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Posted Salary Range

USD $17.00 - USD $17.00 /Hr.

Tipped Position

This position does not earn tips