Business Operations Coordinator (Behavioral Health), full time, days

Holland Hospital; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Holland Hospital is seeking a Business Operations Coordinator to support daily physician office operations. You will assist the Practice/Program Manager in coordinating, implementing and evaluating current practices to deliver high-quality, cost-effective care and improve patient and staff satisfaction.

The role includes managing staffing, scheduling, onboarding, and project coordination, while ensuring regulatory compliance and effective use of information systems. Equal opportunity employer.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 3–5 years of medical office experience required.
• Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred.

Responsibilities

• Participates in the development of a staffing plan and hiring of administrative and clinical support staff.
• Oversees the employee appraisal system and provides training, feedback and issue resolution.
• Manages staff and physicians schedules; assists onboarding and special projects.
• Oversees information systems needs to support resource planning and regulatory compliance.
• Collaborates with departments to develop policies and improve patient care and operational flow.

Education

High school diploma/GED

Bachelor's degree

Job description

Business Operations Coordinator

Works under the direction of the Practice/Program Manager overseeing and assisting with the day-to-day operations of the Physician office.

Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned.

Employment Type: Full Time (80 hours every two weeks) Shift: 8am-4:30pm, occasional evenings required Weekly Scheduled Hours: 40 Weekend Frequency: N/A

Qualifications

• High school diploma/GED required
• Bachelors degree preferred
• 3-5 years medical office experience required
• Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred

Human Resources Management

Participates in the development of a staffing plan and hiring of administrative and clinical support staff. Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns. Serves as mentor and resources for administrative and clinical support staff. Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization.

Scheduling/Staffing Support

Manages staff and physicians schedules for practices assigned. Assists in the scheduling template development to assure maximum productivity of physicians and staff. Participates in the onboarding of new staff and physicians. Provides requested physician support with special projects.

Operations

Oversees information systems needs to assure resources support and improve business processes. Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service. Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care. Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization. Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow. Maintains competence in E-clinical works as a superuser.

Financial Management/Quality

Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting. Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity. Manages front office deposits and balancing. Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports.

Project Coordination

Provides energetic and enthusiastic project coordination. Establishes communication and project reporting mechanisms. Proactively engages customers to manage expectations and obtain satisfaction feedback. Facilitates project teams meetings and/or communicates with larger audiences.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Why Holland Hospital?

In a word caring. Here, we not only strive to provide the best possible care to our patients, but also nurture the continued health and wellness of our most valuable asset: our employees. We believe superior service is only possible with a superior workforce. Our collaborative, can-do culture makes all things possible. And, our family-like feel makes Holland Hospital not only a great place to work, but a career that feels like home.