Business Operations Coordinator (Behavioral Health), full time, days

Holland Hospital; Holland (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Holland Hospital in Holland, MI, is seeking a Business Operations Coordinator to support day-to-day physician office operations under the Practice/Program Manager. Responsibilities include staffing, scheduling, HR oversight, and process improvements to deliver high-quality, cost-effective care while boosting patient and staff satisfaction.

The role is full-time with a shift from 8am to 4:30pm, totaling 40 hours weekly, with occasional evenings as needed.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 3–5 years in a medical office setting.
• Knowledge of medical office operations, billing, and credentialing preferred.

Responsibilities

• Manages staff and physician schedules for assigned practices.
• Helps develop scheduling templates to maximize productivity.
• Supports onboarding of new staff and physicians.
• Provides support on special projects for physicians.
• Oversees information systems needs to improve business processes.
• Ensures licensure, credentialing, and re-certification compliance.
• Collaborates on policy development for practice efficiency and patient care.
• Serves as site liaison with Holland Hospital departments to ensure smooth operations.

Skills

Medical office operations knowledge

Billing practices

Credentialing knowledge

Staff management

Education

High school diploma/GED

Bachelor's degree preferred

Tools

E-clinical works

Job description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Business Operations Coordinator works under the direction of the Practice/Program Manager overseeing and assisting with the day-to-day operations of the Physician office. Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned.

Employment Type: Full Time (80 hours every two weeks)

Shift: 8am-4:30pm, occasional evenings required

Weekly Scheduled Hours: 40

Weekend Frequency: N/A

Qualifications:

• - High school diploma/GED required
• - Bachelors degree preferred
• - 3-5 years medical office experience required
• Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred

Human Resources Management:

• Participates in the development of a staffing plan and hiring of administrative and clinical support staff
• Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns
• Serves as mentor and resources for administrative and clinical support staff.
• Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization.

Scheduling/Staffing Support:

• Manages staff and physicians schedules for practices assigned.
• Assists in the scheduling template development to assure maximum productivity of physicians and staff.
• Participates in the onboarding of new staff and physicians.
• Provides requested physician support with special projects.

Operations:

• Oversees information systems needs to assure resources support and improve business processes.
• Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service.
• Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care .
• Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization.
• Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow.
• Maintains competence in E-clinical works as a superuser.

Financial Management/Quality :

• Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting.
• Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity.
• Manages front office deposits and balancing.
• Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports.

Project Coordination:

• Provides energetic and enthusiastic project coordination.
• Establishes communication and project reporting mechanisms.
• Proactively engages customers to manage expectations and obtain satisfaction feedback.
• Facilitates project teams meetings and/or communicates with larger audiences.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy