SUPERINTENDENT

Dept. of Homeless Services; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

The New York City Department of Homeless Services (DHS) is hiring a Superintendent of Adult Institutions to oversee shelter operations, security coordination, and program delivery across social services, health, and recreation. The role requires strong leadership to ensure safety, service quality, and compliance with city standards.

The selected candidate will supervise diverse teams, engage with community boards, and may assume Deputy Director duties when needed.

Qualifications

• Four-year high school diploma or educational equivalent with six years of full-time supervisory experience in social services or related fields.
• Bachelor's degree may count as two years of experience; a Master’s may count as one additional year; casework experience in shelters may substitute up to four years.

Responsibilities

• Monitor shelter operations to ensure compliance with agency standards and regulations.
• Oversee security personnel with Site Managers and designees.
• Serve as Certified Fire Safety Coordinator for the shelter to meet fire code requirements.
• Provide oversight of social services, recreation, medical, mental health, and substance abuse programs.
• Evaluate and review program effectiveness; implement improvements and new programs as needed.
• Plan policies and interact with Community Boards to maintain good community relations.
• Assume Deputy Director of Operations duties in their absence.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Education

High school diploma

Bachelor's degree

Master's degree

Job description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting one (1) Superintendent of Adult Institutions to function as a Superintendent who will:

• Monitor shelter operations to ensure compliance with agency standards, applicable regulations, local laws, codes that establish basic sanitation, health, and environmental standards.
• Work closely with the security Site Managers and their designees to oversee the activities of security personnel.
• Serve as a Certified Fire Safety Coordinator for the shelter to ensure that the facility complies with fire code regulations at all times.
• Provide oversight and direction to comprehensive programs in social service, recreation, medical, occupational, mental health, and substance abuse recovery, which provide a continuum of care to shelter residents.
• Evaluate and review the effectiveness of program operations and services; ensure maximum utilization of available services for clients; facilitate the implementation of new programs and revisions of existing programs.
• Participate in the planning of policies, procedures, and programs; Interface with local Community Boards to promote good relations in the community.
• Assume the duties of the Deputy Director of Operations in their absence.

Hours/Shift: Sunday to Thursday 8AM-4PM. RDO's Friday and Saturday.

SUPERINTENDENT OF ADULT INSTIT - 52279

Minimum Qualifications

1. A four year high school diploma or its educational equivalent and six years of full-time experience in any of the following:

• (a) Management of a hotel, summer resort, large lodging house, rooming house, home for the aged, nursing home, or an institution providing congregate care; or
• (b) As a commissioned or non-commissioned officer in command of a military or paramilitary unit, or as a supervising law enforcement specialist concerned with the overall analysis of security problems; or
• (c) Supervision of an organizational segment of at least five individuals engaged in providing social services to a disadvantaged client population or;

2. Education and/or experience equivalent to "1" above. A baccalaureate degree from an accredited college may be accepted as the equivalent of two years of experience. A master's degree in social work from an accredited school of social work may be accepted as the equivalent of one additional year of experience. Casework experience in a Welfare Shelter or comparable institution may be substituted on a year-for-year basis up to a maximum of four years. However, all candidates must have a four-year high school diploma or its educational equivalent and at least two years of supervisory experience in one or more of the areas listed in question "1" above.

Preferred Skills

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with diverse populations.
• Previous experience engaging various community stakeholders and managing and resolving conflicts.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.