SHELTER DIRECTOR

Dept. of Homeless Services; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

The Department of Homeless Services is recruiting for an Administrative Director of Social Services M-II to function as Shelter Director. The role focuses on health, safety, welfare, regulatory compliance, and effective occupancy management across the agency’s shelter system.

Responsibilities include directing social services, coordinating with community boards, and ensuring staff compliance with City and Agency policies.

Qualifications

• Bachelor's degree required with four years of progressively responsible experience in social services in a large governmental agency or comparable organization.
• Graduate education or licensure may substitute for up to three years of experience but not for the one year at managerial level.
• A valid NYS professional license/registration may substitute for three years of experience.

Responsibilities

• Ensure health, safety and welfare of DHS clients and on-site staff.
• Oversee compliance with legal mandates, agency standards and regulatory requirements.
• Guarantee effective program capacity management including bed assignments and reporting shelter census.
• Provide direction to ensure social services goals are met and independent living plans are executed.
• Participate in weekly case conferences and manage external community relationships.
• Supervise administrative functions and enforce agency policies and procedures.

Skills

Social services background

Strong writing

Communication skills

Organizational skills

Education

Bachelor's degree

Administrative/managerial experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the Agency’s Single Adult, Adult Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting one (1) Administrative Director of Social Services M-II to function as the Shelter Director who will:

• Ensure the health, safety and welfare of DHS clients and on-site staff. Also, monitor the physical site to ensure an acceptable level of cleanliness.
• Oversee full compliance with all applicable legal mandates, agency standards and regulatory requirements, such as NYC Building Department codes, NYC Fire Department regulations, NYS Office of Temporary and Disability Assistance (OTDA) rules governing homeless shelters, NYS Public Employee Safety and Health (PESH) regulations, and the Callahan Consent Decree governing clients' shelter rights.
• Guarantee the effective management of program capacity; oversee the timely provision of bed assignments for new and returning clients and will work closely with Vacancy Control to coordinate transport and report shelter census and bed availability figures.
• Manage the provisions of Social Services and will provide direction and support to ensure programmatic goals and objectives are achieved, clients’ social service needs are met, and independent living plans are developed, monitored, and executed.
• Participate in weekly case conferences with social services staff to address and resolve deficiencies. Manage external relationships with community groups and the local Community Board to address community concerns and promote good relations.
• Supervise the administrative functions of the facility to ensure that staff adhere to City and Agency Policies and Procedures with respect to time and leave regulations, absence control provisions, overtime allocations and control plans. Foster compliance with the Agency Code of Conduct and enforce any other applicable City, State, and Federal Directives.

* Based on 24/7 Coverage

Hours/Shift: 8am-4pm Monday – Friday (based on 24/7 coverage).

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
   1. (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
   2. (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
   3. (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
   However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Extensive Social Services background.
• Strong writing, communication and organizational skills.
• Ability to multitask and work in a fast past environment.
• Fire Safety Coordinator Training is a plus.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.