DEPUTY DIRECTOR

Dept. of Homeless Services; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Dept. of Homeless Services in New York City seeks an Administrative Director of Social Services NM-I to lead the Adult Family Intake Center operations and supervise a diverse team.

The role focuses on managing intake, eligibility reviews, and the overall application process for temporary housing assistance. The incumbent will oversee investigations, referrals, and coordination with HRA, Diversion, and HERO units, while ensuring fair, compliant operations and robust reporting for leadership

Qualifications

• A baccalaureate degree and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
• Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Responsibilities

• Assist in managing, overseeing, and supervising the Adult Family Intake Center and the application/eligibility process for all Adult Families requesting temporary housing assistance with DHS during the shift.
• Supervise the Intake Unit, including client flow, referrals, and the complete application process.
• Oversee investigations and assessments involving potential fraudulent or improper practices and maintain records and reports for the AFIC Unit.
• Provide direct supervision of social services, facilities management, transportation, medical access, food services, AFIC initiatives/events and security during the shift.
• Oversee policy application, CARES implementation and staff training to ensure compliance with federal/state mandates and efficient operations.

Skills

Writing

Communication

CARES proficiency

Oral communication

Analytical skills

Editing

Budgeting

Policy judgment

Education

Bachelor's degree

Tools

CARES

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services NM-I to function as a Deputy Director who will:

• Assist in managing, overseeing, and supervising the Adult Family Intake Center and the application/eligibility process with all that entails, for all Adult Families requesting temporary housing assistance with DHS during his shift.
• Manage a large diverse staff of investigators, supervisors, investigators, and a variety of support personnel who perform the review of applications for families who are seeking access to City-run shelters and other housing administered by DHS.
• Supervise the Intake Unit, which includes overseeing the client flow and referral process, including the pre-screening of applicants and the complete application process.
• Assist in monitoring referrals to HRA, Diversion and NoVA Units; assist in monitoring the placement process with the HERO unit located at 33 Beaver.
• Plan and direct extensive investigations and assessments involving possible fraudulent or improper practices; assist in directing the day-to-day investigations and assist in maintaining records and preparing reports for the AFIC Unit.
• Provide direct supervision of issues relating to social services, facilities management, transportation, access to medical services, food services, special AFIC initiatives/events and security during their assigned shift.
• Provide administrative direction regarding the application of administrative procedures and regulations to the program. Ensure accurate CARES implementation in addition to on-going CARES training for staff is imperative. The incumbent will also Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency. The incumbent will Work to ensure that all applicants at AFIC are treated in a fair and equitable manner and will interpret agency policies and procedures to ensure compliance with all applicable federal and state mandates, rules and regulations.

Hours/Schedule: 12pm - 8pm Tuesday - Saturday.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• 2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Excellent writing and communication, and computer skills.
• Proficiency with CARES.Excellent oral, written, analytic, editing and computer skills.
• Ability to interact and communicate with all levels of staff.
• Detail oriented.
• Very strong administrative, planning, analytic, budgeting and communication skills.
• Ability to make sound judgments and policy decisions.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.