EXECUTIVE ASSISTANT

Dept. of Homeless Services; New York (NY); On-site; USD 66,000 - 71,000; Full time

Job summary

The New York City Department of Homeless Services is seeking an experienced Administrative Director of Social Services NM to serve as Executive Assistant to the Associate Commissioner in the Transitional Services Unit of the Shelter Operations Division. This role supports over 100+ shelters serving homeless families across all five boroughs.

Key duties include planning and coordinating initiatives, managing timelines and communications, and representing the office in interagency forums.

Qualifications

• Bachelor's degree and four years of progressively responsible experience, including one year at administrative/managerial level.
• Equivalent education/experience with a bachelor's degree and one year of administrative/management experience as described above.

Responsibilities

• Serve the Associate Commissioner in the Transitional Services Unit of the Shelter Operations Division.
• Lead planning, coordination, and execution of key initiatives and priorities for Transitional Services.
• Manage timelines, deliverables, and communications across multiple stakeholders and teams.
• Act as project lead on cross-functional assignments with internal divisions and external city agencies.
• Represent the office in internal and external forums, managing high-level communications.
• Monitor progress on program goals, flag issues, and align with agency objectives.
• Support project implementation and performance monitoring efforts.
• Work independently to drive progress and improve initiatives.

Skills

Oral and written communication

Regulatory knowledge (NYC/State)

Homeless services experience

DHS policies and procedures

Social services operations

Education

Bachelor's degree

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121). The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The New York City Department of Homeless Services is seeking an experienced Administrative Director of Social Services NM to serve as Executive Assistant to the Associate Commissioner in the Transitional Services Unit of the Shelter Operations Division. This role is a critical project management and operational support position within a unit responsible for overseeing over 100+ shelters serving homeless families with children and pregnant women across all five boroughs. These sites are operated by more than 50+ nonprofit providers contracted by the DHS.

The New York City Department of Homeless Services is seeking to hire one (1) Administrative Director of Social Services NM to function as Executive Assistant who will:

• Serve the Associate Commissioner in the Transitional Services Unit of the Shelter Operations Division.
• Lead the planning, coordination, and execution of key initiatives and operational priorities for Transitional Services.
• Manage timelines, deliverables, and communications across multiple stakeholders and teams.
• Act as a project lead on cross-functional assignments, ensuring effective collaboration across internal divisions and external city agencies.
• Represent the office in internal and external forums, often managing high-level communications and supporting interagency initiatives.
• Monitor progress on program goals, flag emerging issues, and ensure alignment with broader agency objectives.
• Play a key role in supporting project implementation and performance monitoring efforts.
• Work independently to drive progress, resolve operational challenges, and contribute to continuous improvement across key initiatives.

Salary Range: $66,067-$71,246.

Work Location: 33 Beaver Street, New York, NY 10004.

Hours/Schedule: Mon-Friday 9am – 5pm Based on 24/7 coverage.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• 2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Exceptional oral and written communication skills to effectively convey the agency vision to staff, providers, and the public, and demonstrate the ability to achieve desired outcomes.
• Working knowledge of New York City and State regulations that govern DHS.
• Experience working with homeless individuals and/or families.
• Familiarity with DHS policies and procedures.
• Extensive experience in social services, health, or other human services operations and administration.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.