Sunrise Breakfast Service Leader

Hotel Phoenix; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Hotel Phoenix is seeking a Breakfast Floor Manager to lead Zephyr Restaurant’s morning dining service, ensuring a polished, welcoming experience for hotel guests and local diners. This hands-on leader manages the floor, supports the team, and upholds service standards with warmth and efficiency.

The role requires early-morning availability, strong hospitality skills, and a proactive approach to guest relations, staff coaching, and safety protocols within a luxury setting at Atlanta’s Mile 0

Qualifications

• Previous restaurant or hotel food and beverage experience with shift leadership or supervisory experience; breakfast service experience preferred.
• Warm, engaging personality and genuine enjoyment of hospitality, guest interaction, and early morning work.
• Strong communication, organization, and problem‑solving skills, with the ability to remain composed during busy service periods.
• Hands-on leadership style that supports associates, gives clear direction, and builds a collaborative team culture.
• Working knowledge of restaurant service standards, POS systems, cash handling, and food safety practices.
• Ability to complete required hotel training and obtain or maintain certifications required for assigned duties.

Responsibilities

• Lead daily breakfast service, remaining visible and approachable on the dining room floor and assisting the team throughout the shift.
• Oversee opening readiness, including dining room presentation, table settings, service stations, supplies, cleanliness, and point-of-sale readiness.
• Conduct morning pre-shift meetings to review reservations, expected business levels, menu updates, guest preferences, and service priorities.
• Coordinate hosts, servers, bartenders, and support associates to maintain balanced seating, timely service, and appropriate coverage.
• Welcome guests warmly, build relationships with repeat diners, and anticipate the needs of guests with varying schedules, including those with limited time for breakfast.
• Resolve guest concerns promptly and professionally, follow up to confirm satisfaction, and communicate recurring concerns to restaurant leadership.
• Partner with the culinary team to monitor ticket times, order accuracy, food presentation, and communication of allergies and dietary requests.
• Coach associates on hospitality, menu knowledge, service sequence, teamwork, and professional communication; support training and onboarding.
• Model respectful leadership and reinforce accountability for attendance, grooming, readiness, and consistent service standards.
• Monitor staffing needs and assist with shift assignments, break coverage, and labor management in partnership with restaurant leadership.
• Ensure accurate guest checks and adherence to cash handling, payment processing, and authorized discount and void procedures.
• Monitor supplies and communicate replenishment, equipment, and maintenance needs before they affect service.
• Reinforce food safety, sanitation, and workplace safety practices; promptly report hazards and incidents.
• Complete shift reports and communicate guest feedback, operational concerns, and follow-up needs during the handoff to the next service period.

Skills

Leadership

Hospitality

Communication

Organization

Problem solving

Training & onboarding

Education

Experience in hospitality management

Tools

POS systems

Cash handling

Job description

Hotel Phoenix is seeking a Breakfast Floor Manager to lead Zephyr Restaurant’s morning dining service, ensuring a polished, welcoming experience for hotel guests and local diners. This hands-on leader manages the floor, supports the team, and upholds service standards with warmth and efficiency.

The role requires early-morning availability, strong hospitality skills, and a proactive approach to guest relations, staff coaching, and safety protocols within a luxury setting at Atlanta’s Mile 0