Breakfast Service Lead

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hotel Phoenix in Atlanta, GA is seeking a Breakfast Floor Manager to lead Zephyr Restaurant’s morning dining operation for hotel guests and local diners. This hands-on leader will ensure a welcoming, polished, and efficient breakfast experience with an emphasis on service standards and team support.

The role requires visible leadership on the dining floor, coordination of hosts, servers, bartenders, and support staff, and a proactive approach to guest satisfaction, reservations, and allergy

Qualifications

• Previous restaurant or hotel food and beverage experience, with demonstrated shift leadership or supervisory experience; breakfast service experience preferred.
• A warm, engaging personality and a genuine enjoyment of hospitality, guest interaction, and early morning work.
• Strong communication, organization, and problem-solving skills, with the ability to remain composed during busy service periods.
• A hands-on leadership style that supports associates, gives clear direction, and builds a collaborative team culture.
• Working knowledge of restaurant service standards, point-of-sale systems, cash handling, and food safety practices.
• Ability to complete required hotel training and obtain or maintain certifications required for assigned duties.

Responsibilities

• Lead daily breakfast service, remaining visible and approachable on the dining room floor and assisting the team throughout the shift.
• Oversee opening readiness, including dining room presentation, table settings, service stations, supplies, cleanliness, and point-of-sale readiness.
• Conduct morning pre-shift meetings to review reservations, expected business levels, menu updates, guest preferences, and service priorities.
• Coordinate hosts, servers, bartenders, and support associates to maintain balanced seating, timely service, and appropriate coverage.
• Welcome guests warmly, build relationships with repeat diners, and anticipate the needs of guests with varying schedules, including those with limited time for breakfast.
• Resolve guest concerns promptly and professionally, follow up to confirm satisfaction, and communicate recurring concerns to restaurant leadership.
• Partner with the culinary team to monitor ticket times, order accuracy, food presentation, and communication of allergies and dietary requests.
• Coach associates on hospitality, menu knowledge, service sequence, teamwork, and professional communication; support training and onboarding.
• Model respectful leadership and reinforce accountability for attendance, grooming, readiness, and consistent service standards.
• Monitor staffing needs and assist with shift assignments, break coverage, and labor management in partnership with restaurant leadership.
• Ensure accurate guest checks and adherence to cash handling, payment processing, and authorized discount and void procedures.
• Monitor supplies and communicate replenishment, equipment, and maintenance needs before they affect service.
• Reinforce food safety, sanitation, and workplace safety practices; promptly report hazards and incidents.
• Complete shift reports and communicate guest feedback, operational concerns, and follow-up needs during the handoff to the next service period.

Skills

Leadership

Communication

Organization

Problem solving

Guest service

Early mornings

POS experience

Tools

POS system

Job description

Hotel Phoenix in Atlanta, GA is seeking a Breakfast Floor Manager to lead Zephyr Restaurant’s morning dining operation for hotel guests and local diners. This hands-on leader will ensure a welcoming, polished, and efficient breakfast experience with an emphasis on service standards and team support.

The role requires visible leadership on the dining floor, coordination of hosts, servers, bartenders, and support staff, and a proactive approach to guest satisfaction, reservations, and allergy