Sunrise Breakfast Service Lead – Guest Experience

ZMC Hotels; Duluth (MN); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee discounts at hotels

Referral bonus

DailyPay

Job summary

ZMC Hotels in Duluth, MN is seeking a Breakfast Attendant to start around 5 am. You will prep food, clean, restock, and greet guests during your shift, ensuring a welcoming breakfast service and a clean post-shift environment.

You should be friendly, highly organized, and capable of working as part of a team with basic computer and arithmetic skills. Flexible schedules and opportunities for growth are available.

Qualifications

• Highly organized
• Thorough knowledge of guest service and satisfaction
• Good communication skills both verbal and written
• Team environment with the employee acting as a team leader
• Basic computational ability
• Basic computer skills

Responsibilities

• Maintain knowledge of daily house count, in-house groups, and hotel features and services
• Monitor guest satisfaction scores and work to improve them
• Greet and acknowledge arriving guests
• Anticipate and address guests' needs to ensure a pleasant experience
• Promote and educate guests on breakfast options per brand standards

Skills

Organizational skills

Guest service excellence

Verbal & written communication

Team leadership

Basic computation

Basic computer skills

Job description

ZMC Hotels in Duluth, MN is seeking a Breakfast Attendant to start around 5 am. You will prep food, clean, restock, and greet guests during your shift, ensuring a welcoming breakfast service and a clean post-shift environment.

You should be friendly, highly organized, and capable of working as part of a team with basic computer and arithmetic skills. Flexible schedules and opportunities for growth are available.